Caitlin Ballantine

• Increased salon revenue through upselling additional services and retail products to clients.
• Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
• Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
• Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
• Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
• Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
• Conducted thorough client consultations to assess individual needs and develop customized treatment plans.

On a casual basis, I look after Finn, Maeve and Eimer for Sophie and Bernard Delahunty who have a large cropping and grazing property near Murtoa in Western Victoria. I have done this since I was 15. I have also looked after their friends on many occasions.

• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
• Contributed significantly towards boosting the salon's reputation by consistently receiving positive feedback from clients on provided services.