Summary
Overview
Work History
Skills
Key Skills And Experience
References
Timeline
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Caitlin Barduca

Stepney,SA

Summary

Highly driven travel administrator with a wealth of experience in the travel industry. Recognised for outstanding relationship-building abilities and meticulous attention to detail. Demonstrated track record of achieving results through logical, creative, and innovative approaches.

Overview

19
19
years of professional experience

Work History

VIP Travel Consultant

CWT
07.2018 - Current
  • Managed complex domestic and international travel itineraries for diverse clientele, including executives, re-locations, and group travel
  • Coordinated travel arrangements and related tasks with meticulous attention to detail, including but not limited to itinerary planning, accommodation bookings, transportation arrangements, and visa guidance.
  • Demonstrated resourcefulness and initiative in managing multiple priorities, often under tight deadlines
  • Interpreted and applied policies and procedures effectively in a dynamic and complex environment
  • Provided high-quality customer service, addressing inquiries and concerns promptly to ensure client satisfaction
  • Proficient in using Microsoft Office suite and internet-based tools to facilitate travel arrangements and communications.

Assistant Manager

Flight Centre Travel Group
12.2015 - 01.2017
  • Led a team to achieve outstanding performance in sales and customer service within a fast-paced travel agency environment
  • Supervised and mentored team members, fostering a culture of continuous improvement and professional development
  • Implemented strategies to drive sales targets and optimise performance metrics, resulting in increased revenue and customer satisfaction
  • Monitored team performance and identified areas for enhancement, providing targeted coaching and support to improve outcomes
  • Cultivated strong customer relationships by addressing inquiries and resolving issues promptly, ensuring exceptional service delivery and loyalty.

Travel Consultant

Flight Centre Travel Group
01.2012 - 12.2015
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.

Commercial Leasing

L J Hooker St Peters
01.2010 - 01.2012

Personal Assistant

Mortgage Choice Surfers Paradise
01.2005 - 01.2010

Skills

    • Client Relationship Building
    • GDS knowledge
    • Travel industry expertise
      • Reservation software
      • International and Domestic Travel
      • Advanced itinerary planning

Key Skills And Experience

  • Extensive experience in a travel agency, with over 12 years of managing complex travel itineraries.
  • Proven ability in high-level organisation, time management, and multitasking.
  • Skilled in interpreting and applying policies and procedures in complex environments.
  • Excellent written and verbal communication skills, with a focus on delivering quality customer service.
  • Proficiency in Microsoft Office suite and internet-based applications for travel management and communication.

References

Available upon request

Timeline

VIP Travel Consultant

CWT
07.2018 - Current

Assistant Manager

Flight Centre Travel Group
12.2015 - 01.2017

Travel Consultant

Flight Centre Travel Group
01.2012 - 12.2015

Commercial Leasing

L J Hooker St Peters
01.2010 - 01.2012

Personal Assistant

Mortgage Choice Surfers Paradise
01.2005 - 01.2010
Caitlin Barduca