Caitlin Belokozovski
Melbourne,VIC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Commonwealth Bank
01.2024 - Current
- Serve as the first point of contact for customers, ensuring a welcoming and efficient customer experience.
- Assist customers with basic banking services and ATM deposits and withdrawals.
- Handle customer complaints or concerns with professionalism and empathy.
- Manage the branch floor by proactively monitoring wait times and collaborating with staff to enhance service efficiency and overall satisfaction.
- Prioritize and attend to vulnerable customers.
- Coordinate staff schedules, including managing lunch breaks and availability to maintain optimal service levels.
- Provide follow-up support during busy periods to ensure timely service.
- Maintain a clean lobby area, with stocked brochures and informational materials.
- Assist with scheduling appointments for customers.·
Customer Service Representative
Commonwealth Bank
01.2024 - Current
- Greet customers warmly and build rapport through personalized service.
- Assist customers with deposits, withdrawals, and basic account inquiries.
- Verify customer identities and ensure transactions comply with bank policies.
- Ensure security protocols are followed during transactions.
Sales Associate
Colette by Colette Hayman
06.2022 - 01.2024
- Built relationships with customers to encourage repeat business.
- Cash register operation, including processing sales, returns and exchanges.
- Cash register management, including opening and closing registers and balancing drawers.
- Responsible for receiving and unpacking new merchandise and restocking shelves.
Crew Member
McDonald's Restaurant
10.2019 - 06.2022
- Cash register and drive-thru operator.
- Kiosk host (order placement and transaction assistance).
- Preparation of food on various equipment.
- Performed routine cleaning duties, replenish stock and monitored dining area.
- Assisted with training new crew members.
Education
Bachelor of Psychological Science -
La Trobe University
Melbourne, VIC01-2025
High School Diploma -
Marian College
Melbourne, VIC01-2021
Skills
- Highly adaptable
- Discreet confidentiality
- Compassion
- Strong interpersonal skills
- Clear communication
- Effective problem solving abilities
- Proactive attitude
- Team player mentality
- Excellent multitasking abilities
- Advanced time management skills
- Strong work ethic
- Cash handing expertise
Certification
- Australian drivers’ licence.
- Current volunteer working with children check.
Computer skills
- Microsoft Word
- PowerPoint
- OneNote
- Excel
Timeline
Concierge
Commonwealth Bank
01.2024 - Current
Customer Service Representative
Commonwealth Bank
01.2024 - Current
Sales Associate
Colette by Colette Hayman
06.2022 - 01.2024
Crew Member
McDonald's Restaurant
10.2019 - 06.2022
- Australian drivers’ licence.
- Current volunteer working with children check.
Bachelor of Psychological Science -
La Trobe University
High School Diploma -
Marian College