Caitlin Branch
Hobart
Summary
Dynamic Customer Service Supervisor with proven expertise at Woolworths, excelling in team leadership and complaint resolution. Skilled in training staff and managing POS transactions, I fostered a positive environment that enhanced customer satisfaction and streamlined operations. Committed to delivering exceptional service and driving team performance.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Woolworths
2017.07 - Current
- Supervised daily operations of customer service team at leading supermarket chain.
- Trained and mentored staff on customer interaction and service protocols.
- Resolved escalated customer inquiries and complaints with effective communication.
- Coordinated schedules and workloads for optimal team performance.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Operated POS systems to process sale transactions both in-store and online orders.
- Cleaned and tidied store to reduce health and safety hazards.
- Inspected returned items for any damages or discrepancies before processing returns or exchanges.
Store Services Assistant
Woolworths
2019.01 - 2020.03
- Handled cash and safe deposits.
- Coordinated store promotions and special events for customer engagement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory levels and organized stock in storage areas
- Maintained records of daily transactions including credit card payments, refunds, returns.
Education
Certificate 3 - Nail Technology
TAFE
Hobart, TAS 2017.01 - 2017.07
Skills
- Customer relationship management
- Team leadership
- Complaint resolution
- Staff training
- POS transactions
- Time management
- Effective communication
Timeline
Store Services Assistant
Woolworths
2019.01 - 2020.03
Customer Service Supervisor
Woolworths
2017.07 - Current
Certificate 3 - Nail Technology
TAFE
2017.01 - 2017.07