Caitlin Brock
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Hospitality Consultant /Small Business Owner
Quality Hospitality Consultants
11.2021 - Current
- Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Gelato Maker
Gelati.Delivery
08.2021 - 06.2022
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by crafting high-quality gelato and delivering excellent service.
- Established rapport with customers resulting in repeat business through friendly interactions.
- Maintained knowledge of industry trends, incorporating new ideas into product offerings as appropriate.
- Provided exceptional customer service, addressing inquiries and accommodating special requests when possible.
- Trained new employees on proper gelato making techniques and safety procedures, promoting consistency in product quality.
Front of House Manager /Gelato Maker
Ecco Gelato
10.2017 - 07.2021
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
- Optimized cash flow management through timely invoicing and diligent follow-up on overdue payments.
Restaurant Front of House Manager
Il Toro Pasta And Espresso Bar
12.2012 - 06.2017
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Education
Certificate I - Hospitality
Tafe SA
Certificate IV - Youth Justice
Tafe SA
2016
Year 12 -
Our Lady of The Sacred Heart College
Enfield, SA2012
Skills
- Staff Training and Development
- Customer Service
- Creativity and Innovation
- Initiative and Self-Motivation
- Time Management
- Complex Problem-Solving
Timeline
Hospitality Consultant /Small Business Owner
Quality Hospitality Consultants
11.2021 - Current
Gelato Maker
Gelati.Delivery
08.2021 - 06.2022
Front of House Manager /Gelato Maker
Ecco Gelato
10.2017 - 07.2021
Restaurant Front of House Manager
Il Toro Pasta And Espresso Bar
12.2012 - 06.2017
Certificate I - Hospitality
Tafe SA
Certificate IV - Youth Justice
Tafe SA
Year 12 -
Our Lady of The Sacred Heart College
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