Caitlin Budin
Alstonville
Summary
Dynamic professional with a proven track record in disability support and cafe management, notably at Ballina RSL Life Care. Excelled in enhancing client quality of life and boosting cafe sales through exceptional service and team leadership. Skilled in relationship building and health and safety, demonstrating a commitment to excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Self Employed Web
02.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
Front of House Staff Member
Orios
02.2019 - 01.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Cafe Manager
Ballina RSL Life Care
02.2019 - 01.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Education
Taieri Collage
Mosgiel, New Zealand Skills
- Assistance with Daily Activities
- Strategic Issue Resolution
- Domestic Care Skills
- Individual Wellness Support
- Self-Sufficiency Support Services
- Effective Relationship Building
- Disability awareness
- Clear Communication Abilities
- Documentation Proficiency
- Maintaining Client Privacy
- Health and safety
- Prioritization and Time Management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Food preparation
Timeline
Disability Support Worker
Self Employed Web
02.2019 - Current
Front of House Staff Member
Orios
02.2019 - 01.2020
Cafe Manager
Ballina RSL Life Care
02.2019 - 01.2020
Taieri Collage
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