Caitlin Burke
Novo Shoes
Gold Coast,Australia
Summary
I am a highly motivated and reliable professional with a strong work ethic and a positive, team-oriented approach. I am experienced in fast-paced customer service and retail environments, with a proven ability to deliver excellent service and build strong customer relationships. I demonstrate adaptability, strong communication skills, and a commitment to maintaining high standards in all aspects of work. I am seeking a full-time or part time permanent position.
7
years of professional experience
Work History
Assistant Store Manager
4 Months- Supervised daily store operations, ensuring consistent service standards and smooth floor execution.
- Monitored inventory levels, coordinated replenishment, and reduced stock discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer complaints promptly, ensuring satisfaction through effective communication skills.
Retail Assistant
5 Months- Assisted customers with product selections and inquiries in a fast-paced retail environment.
- Maintained visual merchandising standards to enhance product presentation and store appeal.
- Processed transactions accurately using the point-of-sale system for customer purchases.
- Collaborated with team members to ensure efficient stock replenishment on the sales floor.
- Engaged with customers to build relationships and foster a welcoming shopping experience.
Retail Assistant
11 Months- Customer service, assisting with product selection and inquiries.
- Achieving and exceeding sales KPIs.
- Maintained visually appealing and well-organised merchandise displays.
- Processed transactions accurately using cash and electronic payment systems.
- Contributed to a welcoming store environment through positive customer interactions.
- Ensured cleanliness and organisation of both sales floor and stock areas.
Waitress / Bartender
1 Year 11 Months- Delivered high-quality service in a fast-paced hospitality environment.
- Accurately recorded and communicated customer orders to kitchen staff.
- Managed cash handling and payment processing with accuracy and efficiency.
- Promoted menu items and daily specials to maximise sales opportunities.
- Built and maintained strong relationships with repeat customers.
- Maintained a clean, organised, and efficient workspace at all times.
Medical Receptionist
9 Months- Greeted patients and managed check-in procedures efficiently.
- Scheduled appointments and maintained accurate patient records daily.
- Answered phone calls and addressed inquiries with professionalism.
- Collected payments via cash and eftpos Replenished stock.
- Opened and practice set up drs offices and cleaned up and closed practice.
Front of House Employee
2 Years 2 Months- Delivered fast, efficient, and friendly customer service in a high-volume environment.
- Managed drive-through operations independently during peak periods.
- Handled cash transactions accurately and responsibly.
- Maintained cleanliness and organisation of the restaurant.
- Restocked inventory and supported team operations as required.
- Awarded Crew Certificate of Operations (CCO) in recognition of performance and capability.
Education
NCEA level 3
I Studied and graduated at Takapuna grammar with my level 3 NCEA.
Skills
Positive attitude
Trustworthy
Sales strategies
Highly presentable
Excellent work ethic
Decision-making
Money handling
Exemplary communication
Exceptional Problem solving skills
Timeline
Assistant Store Manager
Novo Shoes
05.2026 - 09.2026
Retail Assistant
Glassons
03.2026 - 08.2026
Retail Assistant
Standard issue
02.2025 - 01.2026
Waitress / Bartender
Swashbucklers
02.2023 - 01.2025
Medical Receptionist
Apollo medical Centre
02.2022 - 11.2022
Front of House Employee
Mcdonalds
08.2019 - 10.2021
Takapuna Grammar
NCEA level 3