CAITLIN CAMERON
Narellan,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Assistant Reservations Manager
Merivale
01.2022 - Current
- Writing and maintaining the weekly roster for staff and management
- Financial administration and reporting
- Administrative support duties such as filing and records management, compilation of manuals and reports
- Supporting the senior leadership team
- Liaising with General Managers and analysing reports to create revenue ideas and incentives
- Proactively analyse customer service processes and bring forth ideas for continuous improvement
- Collaborating with marketing and creative departments to push revenue across the business.
- Ensure compliance and regulations are adhered to within the venues.
- Enhanced customer satisfaction by efficiently managing and processing reservation requests.
- Analyzed reservation trends, adjusting strategies to optimize room occupancy rates.
- Streamlined booking procedures for improved accuracy and reduced reservation errors.
- Conducted regular training sessions for reservations staff, ensuring consistent quality service across the team.
- Resolved guest issues promptly, maintaining strong relationships with clients and garnering positive feedback.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Established team priorities, maintained schedules and monitored performance.
Assistant Operations Manager
Merivale
01.2018 - 01.2022
- Handling and resolving rostering changes that could impact day to day business
- Financial administration, reporting
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Monitor and uphold quality standards for food and beverage
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Developed and maintain operational guidelines for staff.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted in recruiting, hiring and training of team members.
- Manage Events and events staff
- Managing difficult and sometimes dangerous situations.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Assistant Store Manager
Forever New
01.2015 - 01.2018
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Supporting the leadership team in any duties required
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Retail Assistant
Amuse Beauty studio
01.2014 - 01.2015
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Administration Assistant
Dascam Maintenance services
01.2009 - 01.2012
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Education
High School Diploma -
Elizabeth Macarthur High School
Narellan12.2013
Certificate IV - Make Up And Special Effects
Australian College of Makeup And Special Effects
Sydney, NSW11.2014
Skills
- Analytical Thinking
- Microsoft Office Suite
- Delegation
- Planning
- Effective communication
- Time Management
- Conflict resolution
- Promotional strategies
- Customer service excellence
- Team leadership
References
- Kristina Davis, 0452233894, Kristina.Davis@merivale.com
- Samantha Davidson Sheehy, 0412326822, Sam.DavidsonSheehy@health.gov.au
Timeline
Assistant Reservations Manager
Merivale
01.2022 - Current
Assistant Operations Manager
Merivale
01.2018 - 01.2022
Assistant Store Manager
Forever New
01.2015 - 01.2018
Retail Assistant
Amuse Beauty studio
01.2014 - 01.2015
Administration Assistant
Dascam Maintenance services
01.2009 - 01.2012
High School Diploma -
Elizabeth Macarthur High School
Certificate IV - Make Up And Special Effects
Australian College of Makeup And Special Effects
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