Caitlin Connor
Seaview Downs,Australia
Summary
Experienced professional with a background in customer service leadership and the construction industry. Ready to excel in this role by collaborating with teams, resolving conflicts, and driving performance improvement. Demonstrates a strong focus on achieving results and adapting to changing needs. Reputation for reliability, exceptional communication skills, and fostering a positive team environment.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Desyn Homes
07.2021 - Current
- Answered phone system, routed calls, delivered messages to staff, and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organised office events such as end of year parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, including organising a stand at the pool and spa expo, writing submissions for the HIA awards and overseeing the development of the company's new website.
- Created 3D renders using SketchUp for clients to visualise their projects before construction.
- Worked directly with clients to create pool and landscaping plans and documentation used for council approvals and sent to create working drawings by architects.
- Started an online course for a certificate in landscape design to assist the company.
Retail Assistant
Country Road, Witchery and Trenery David Jones Marion
04.2014 - 06.2021
- Company Overview: Due to the restructure within the Country Road Group since April 2014
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cleaning
- Product knowledge
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Transferring stock to other stores
Retail Assistant
Sportspower Harbour Town
04.2013 - 02.2014
- Company Overview: Sportspower Harbour Town is owned by the Zorich Group, other stores they own are JT surf and Sports Runouts
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Product knowledge
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answering phones
- Enhanced store appearance through assisting in merchandising and regular upkeep of displays.
Office Coordinator
Royal Flying Doctor Service Tourist Facility
01.2012 - 12.2012
- Create VIP cards for cafe and gift shop, advertisements for magazine/newspapers
- Used editing programs - Photoshop, Illustrator and Indesign
- Assisted in setting the new point of sale system (Retail Express) at the new gift store
- Trained other staff in the point of sale and theatre controls
- Worked in Microsoft Word, Excel and Outlook
- Stock the new shop with products
- Entered purchase orders
- Answering phones
- Organised and attended to functions held at the Tourist Facility.
- Opening and closing store/theatre and operation of theatre system
- Collated information for the new website
Assistant
Central Art Aboriginal Art Store
01.2012 - 12.2012
- Graphic Design
- Create invites, 2013 calendar
- Product Photography (photographed products to then be uploaded to the website sales page)
- Demonstrated adaptability by quickly mastering new software applications for various tasks, including Photoshop, Illustrator and Indesign
- Updated the Facebook page
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Packed and prepared paintings to be sent to buyers
Project Officer
Tourism Central Australia
01.2011 - 12.2012
- Create banners, programs, ads for magazine/newspapers
- Used editing programs - Photoshop, Illustrator and Indesign
- Worked in Microsoft Word, Excel and Outlook
- Worked closely with the Marketing Coordinator on a number of marketing projects e.g Visit Central Australia holiday guide, organised the Central Australian Tourism Industry Awards night, TCA contribution in the AFL game, Visitor Centre renovations
- Answering phones
- Approved invoices
- Travelled to Uluru for a famille
- Worked in an office environment
- General office duties
Retail Assistant
Sports Power
01.2010 - 12.2011
- Customer Service
- Point of Sale
- Cleaning
- Product knowledge
- Stocked the shop with products
- Answering phones
- Assisted owner in ordering of stock
Photography Assistant
Elements Studio
01.2010 - 12.2010
- Customer Service
- Use of computers, including editing programs - Photoshop
- Answering phones
- Organized studio by putting away equipment and filing paperwork.
- Travelled to Darwin and assisted in wedding photography
- Operation of a 5D Mark 2 Canon Camera
- Official photographer for the 2010 Masters Games
- Worked with children
Education
Cert I and II - hospitality
Postgraduate Certificate - Landscape Design
Australian Acadamy of Garden Design
12.2024
Year 12 -
Centralian Senior College
Alice Springs, Northern Territory01.2010
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- Customer and client relations
- Microsoft Office Suite
- Strong problem solver
- Computer proficiency
- Time management
- Professional communication
Timeline
Administrative Assistant
Desyn Homes
07.2021 - Current
Retail Assistant
Country Road, Witchery and Trenery David Jones Marion
04.2014 - 06.2021
Retail Assistant
Sportspower Harbour Town
04.2013 - 02.2014
Office Coordinator
Royal Flying Doctor Service Tourist Facility
01.2012 - 12.2012
Assistant
Central Art Aboriginal Art Store
01.2012 - 12.2012
Project Officer
Tourism Central Australia
01.2011 - 12.2012
Retail Assistant
Sports Power
01.2010 - 12.2011
Photography Assistant
Elements Studio
01.2010 - 12.2010
Year 12 -
Centralian Senior College
Cert I and II - hospitality
Postgraduate Certificate - Landscape Design
Australian Acadamy of Garden Design
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