Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Caitlin Cooper

Caitlin Cooper

Ruse

Summary

Proven to enhance customer satisfaction and efficiency at Whiddon, I excel in CRM software and interpersonal abilities. Leveraging cross-cultural sensitivity and problem resolution skills, I've fostered collaborative relationships and significantly improved service delivery. My expertise in Microsoft Office and a track record of maintaining professionalism under pressure underscore my ability to meet and exceed employer expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Liaison Officer

Whiddon
12.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Developed strong relationships with clients, fostering trust and loyalty to the company.
  • Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
  • Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
  • Answering phone calls
  • Completing online enquires

Checkout Operator

Coles Supermarket
11.2017 - 01.2022
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Restocked and organized merchandise in front lanes.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Kept an attentive eye on inventory levels near the register, restocking items promptly to maintain a well-stocked checkout area.
  • Taught associates to operate cash registers and back up team members during busy periods.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Observed checkout station users to determine assistance requirements and maintain store security.
  • Mentored new team members on sales software system operation.
  • Adhered closely to safety protocols when bagging items, minimizing risk of damage or breakage during transport.

Crew Member

McDonald’s
10.2015 - 11.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Crew Member

McDonald's
09.2014 - 10.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Year 12 - Higher School Certificate

Leumeah High School
Leumeah, NSW
09.2018

Skills

  • Cross-cultural sensitivity
  • CRM software proficiency
  • Team Collaboration
  • Verbal and written communication
  • Interpersonal abilities
  • Policies and procedures implementation
  • Goal Setting
  • Activity Planning
  • Collaborative relationships
  • Recordkeeping
  • Proficient in Software
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Computer Skills
  • Understanding Customer Needs
  • Calm Under Pressure
  • Problem Resolution
  • Microsoft Office
  • Customer Relations
  • Data Entry
  • Product Knowledge
  • Work Prioritization
  • Product and service knowledge
  • Issue and Complaint Resolution
  • Money handling abilities
  • Administrative and Office Support
  • Complaint resolution

Certification

Certificate 3 in retail

First Aid certificate

Currently studying Cert 3 in Business Administration

Currently studying Cert 3 in community Services

References

Leanne O’Keefe

Senior Customer Liaison Officer

0412 678 220


Nickola Starrenburg

Sales and Customer Service Manager

0427 632 944

Timeline

Customer Liaison Officer

Whiddon
12.2021 - Current

Checkout Operator

Coles Supermarket
11.2017 - 01.2022

Crew Member

McDonald’s
10.2015 - 11.2017

Crew Member

McDonald's
09.2014 - 10.2015

Year 12 - Higher School Certificate

Leumeah High School

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Caitlin Cooper