Caitlin Cooper

Delivered frontline support at youth events, demonstrating strong communication, situational awareness, teamwork, and crisis response skills

• Set up and packed competition equipment for events.
• Sold tickets and operated POS system efficiently.
• Assisted with kitchen tasks to ensure smooth operations.
• Coordinated competition schedules and managed participant registrations.
• Provided customer service and addressed inquiries from attendees.

• I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts.
• I supervise employees to ensure that restaurant operations and procedures are adhered to.
• I engage with crew and fellow managers to deliver great business outcomes by bringing exceptional customer service to life on each and every shift.
• I ensure every customer has a memorable McDonald’s experience.
• I comply with restaurant safety and security standards which includes investigating all incidents and implementing corrective actions to ensure a safe working environment for all employees and customers.
• I escalate safety and security matters to the Restaurant Manager where necessary.

• Delivered exceptional QSC, sales, and profit during shifts.
• Supervised staff to ensure compliance with operational procedures.
• Engaged with team members to enhance customer service experiences.
• Implemented safety protocols and investigated incidents to maintain a secure environment.
• Collaborated with management to address safety and security concerns.