Caitlin Crank
Bongaree,QLD
Summary
Motivated professional seeking opportunities within a stable organization to further develop knowledge and skills. A strong team player with a proven ability to quickly adapt and acquire new competencies, driving collaborative success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales/Retail Assistant Manager
Bribie Bait, Tackle and Bikes
01.2020 - Current
- Recruited and trained new employees to meet job requirements.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed sales transactions via cash register and telephone orders.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Disability Support Worker
Contractor
06.2022 - 10.2023
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Encouraged independence by teaching skills needed for everyday life.
- Provided emotional support to individuals with physical or mental disabilities, assisted clients with activities of daily living, such as eating, dressing, and grooming, and administered medication to patients according to strict schedules.
Service/Training Admin
Liebherr Mining
06.2019 - 12.2019
- Prepared reports summarizing project progress and results for management review.
- Facilitated training sessions for new employees on company policies and procedures.
- Regularly updated and organized training files for employees.
- Coordinated employee medical appointments.
- Maintained positive working relationship with fellow staff and management.
Disability Support Worker
Contractor
01.2019 - 06.2019
- Encouraged independence by teaching skills needed for everyday life.
- Activities in the community, personal grooming, shift work (nights, days and afternoons), end of shift reporting.
- Communicated regularly with families of disabled individuals regarding care plans and updates, made beds, swept floors and sanitized surfaces to support activities of daily living.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Sentry/Trade Assistant
MHPS Millmerran & Biloela
08.2018 - 12.2018
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained cleanliness and organization of job sites to ensure a safe working environment.
Drillers Offsider/Office Administrator
Crank Drilling
08.2017 - 08.2018
- Increased efficiency in handling customer inquiries.
- Assisted with setting up and taking down drilling rig and various equipment.
- Provided quotations, managed equipment and supervised project components.
- Maintained a safe workplace environment by adhering to safety regulations and procedures.
- Recognized by management for providing exceptional customer service.
Reception/Administrator
Airways Aviation
01.2017 - 07.2017
- Ordered office supplies as needed.
- Greeted visitors and clients in a professional manner.
- Responded promptly to emails/phone from customers regarding their inquiries.
- Provided administrative support to staff including filing, photocopying and scanning documents.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Site Administrator
Downer EDI Mining
01.2014 - 12.2016
- Managed schedules and timelines for site projects, ensuring completion within deadlines.
- Coordinated with external contractors and vendors, ensuring timely delivery of services and materials.
- Managed timesheet entries, travel bookings, and payroll processing.
- Handled credit card and AMEX reconciliation, filing, and email correspondence.
- Prepared and submitted daily reports on site activities, highlighting any issues.
Education
High School Diploma -
Pittsworth State High School
Pittsworth, QLD01-2013
Skills
- Customer service
- Microsoft suite – Advanced
- Organization skills
- Time management
- Decision making
- Training coordination
- Records management
- Staff scheduling
- Problem solving
- Project management
- Travel arrangements
- Data entry
Certification
- Open C Class Manual Driver’s License – With reliable car
- White Card 2018
- Working at Heights 2018
- Working in a Confined Space 2018
- First Aid and CPR 2017
- Bronze Medallion and Bronze Cross 2017
- Certificate III in Business Administration 2015
- Confine Small Workplace Emergencies 2015
- RSA 2015
- Certificate II in Surface Extraction Operations 2014
- Standard 11 2014
- Senior School Leader 2013
- Certificate III in Fitness 2013
- Certificate II in Beauty and Retail 2013
- TAFE QLD South West Industry Award Winner 2013/2014
References
References available upon request.
Timeline
Disability Support Worker
Contractor
06.2022 - 10.2023
Sales/Retail Assistant Manager
Bribie Bait, Tackle and Bikes
01.2020 - Current
Service/Training Admin
Liebherr Mining
06.2019 - 12.2019
Disability Support Worker
Contractor
01.2019 - 06.2019
Sentry/Trade Assistant
MHPS Millmerran & Biloela
08.2018 - 12.2018
Drillers Offsider/Office Administrator
Crank Drilling
08.2017 - 08.2018
Reception/Administrator
Airways Aviation
01.2017 - 07.2017
Site Administrator
Downer EDI Mining
01.2014 - 12.2016
- Open C Class Manual Driver’s License – With reliable car
- White Card 2018
- Working at Heights 2018
- Working in a Confined Space 2018
- First Aid and CPR 2017
- Bronze Medallion and Bronze Cross 2017
- Certificate III in Business Administration 2015
- Confine Small Workplace Emergencies 2015
- RSA 2015
- Certificate II in Surface Extraction Operations 2014
- Standard 11 2014
- Senior School Leader 2013
- Certificate III in Fitness 2013
- Certificate II in Beauty and Retail 2013
- TAFE QLD South West Industry Award Winner 2013/2014
High School Diploma -
Pittsworth State High School
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