Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Dewrance

CANNING VALE,WA

Summary

I am a customer-oriented wait staff member with experience in the service industry. I possess excellent interpersonal communication skills and always prioritize guest satisfaction when interacting with patrons. I am licensed for the preparation and sale of alcoholic beverages, knowledgeable in bar procedures and liquor laws, and have experience in fast-paced diner and short-order restaurant settings. I promote customer comfort and enhanced experiences by answering questions and responding to concerns while maintaining service standards and adhering to safe service regulations. I am always willing to assist team members by taking on additional tasks.

In addition, I am friendly and experienced in fast-casual and counter service. I am focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. I have a proven track record of excellent customer service and conflict resolution skills. I am dedicated to accuracy and streamlining systems for productive work, and I am a detail-oriented team player with strong organizational skills. I can handle multiple projects simultaneously with a high degree of accuracy.

Furthermore, I am a hard-working supervisor with exceptional experience in leading teams, delivering results, and exceeding expectations. I am a creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. I am skilled in teaching new concepts and best practice strategies. I am an energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. I am dedicated to creating an open, communicative culture where employees feel empowered to contribute to the company's success.

Overview

6
6
years of professional experience

Work History

Senior Waiter Supervisor

Crown Perth
03.2019 - Current
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Educated staff on organizational mission and goals to help employees achieve success.

Wait Staff Member

Crown Perth
03.2018 - 01.2019
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Checked guests' identification before serving alcoholic beverages.

Education

Undergraduate Certificate - Psychology

Curtin University
Perth, WA
02.2024

Skills

  • Fine-dining expertise
  • Decision-Making
  • Tableside Etiquette
  • Plates presentation
  • Staff Management
  • Safe Food Handling
  • Worker Training
  • Teamwork and Collaboration
  • Adaptive Problem Solving
  • Customer service focus
  • Cultural Awareness
  • Positive demeanor

Timeline

Senior Waiter Supervisor

Crown Perth
03.2019 - Current

Wait Staff Member

Crown Perth
03.2018 - 01.2019

Undergraduate Certificate - Psychology

Curtin University
Caitlin Dewrance