Caitlin Dickin
Gold Coast,QLD
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating equipment to prepare food and beverages, including coffee, and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Biggera Waters , QLD
10.2016 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas as needed.
- Maintained fast speed of service, especially during rush times.
- Prepared and expedited food orders to support waitstaff and other team members.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Helensvale State High School
Helensvale, QLD11.2018
Skills
- Payment Processing
- Food Packaging and Labeling
- Covid Symptom Screening
- Time Management and Prioritization
- Multitasking and Organisation
- Stocking and Replenishing
- Safe Food Handling
- Food and Beverage Service
- Customer Service
- Cash Handling
- Managing Orders and Deliveries
- Verbal and Written Communication
- Cleaning and Sanitizing
- Hospitality and Professionalism
- Detail-Oriented
- Coffee and Tea Preparation
- Problem Solving
- Available Weekends
- Attention to Detail
- Time Management
- Flexible Schedule
- Opening and Closing Procedures
Certification
- Responsible service of alcohol
- Certificate II in Retail Services
References
References can be provided if required.
Timeline
Crew Member
McDonald's
10.2016 - Current
High School Diploma -
Helensvale State High School
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