Caitlin Drane

GENERAL MANAGER - 2015-2025

• Oversaw the recruitment and onboarding processes for all bar, back of house and front of house staff.
• Ongoing staff training, development and conflict resolution.
• Developed and managed rosters for multiple sections, ensuring optimal staffing levels taking into account all mandated breaks as well as rostering staff across different departments.
• Managed ordering processes, ensuring efficient stock rotation and control.
• Sourcing, costing and ordering stock to maintain consistent margins.
• Fostered relationships with product representatives and industry professionals to enhance collaboration and drive business growth.
• Ensured constant adherence to compliance standards in all sections of the Hotel - food safety and service, liquor service and gaming.
• Maintaining high standards of cleanliness in the bar, cellar and beer line systems resulting in repeated top scores in inspections.
• Basic invoicing and weekly payroll processing through MYOB.
• Promotional copywriting for print, web and social media, including basic graphic design for point of sale and promotional material.
• Liaising with potential clients for all group bookings and function enquiries, developing set and function packages in collaboration with the Head Chef.

KITCHEN/BISTRO MANAGER 2012-2015

FRONT OF HOUSE STAFF 2008-2012

• Operated the cash register & served customers.
• Basic food preparation, including grill cooking and preparing coffee orders.
• For the time period between Aug 2007-Feb 2008, I was promoted to Shift Supervisor which included balancing tills at shift changeover, basic rostering and ordering.