Summary
Overview
Work History
Skills
Education
Certification
Timeline
Generic

Caitlin Ferguson

Parramatta,NSW

Summary

Experienced in providing high quality food standards. Focused on customer satisfaction and team productivity.

Hardworking and passionate job seeker with strong organisational skills. Enthusiastic and eager to contribute to team success through hard work, attention to details and excellent customer service skills. Motivated to learn and grow.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Education Liaison Officer

BSI Learning
11.2024 - 03.2025
  • Assisted in booking accommodation, flights and car hires for the trainers.
  • Liaised with the ELO in answering calls and email inquiries.
  • Packed and shipped out resources to Trainers.
  • Liaised with ELO in answering calls and email inquiries.
  • Completed all day-day allocated tasks.

Store Assistant

Aldi
11.2022 - 10.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Followed all policies and procedures to ensure responsible service of liquor.

Junior Customer Service Representative

Guardsman Australia
01.2022 - 09.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day duties accurately and efficiently.
  • Received and sent out orders to customers.
  • Experience with MYOB.
  • Liaised with technicians and accountants regarding payments.
  • Microsoft Office experience.
  • Sorted through emails.

Team Member

Grill'd
08.2018 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Prepared cooking supplies, ingredients and workstations when opening and closing the kitchen.
  • Mentored junior team members on protocols and procedures of each station to maximise contributions.
  • Sought out ways to go above and beyond job requirements.

Team Member

KFC
06.2017 - 01.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted guests, including personalised greetings and taking orders.

Skills

  • Teamwork
  • Cash Handling
  • Training and Development
  • Safe Food Handling
  • Strong Communication
  • Adaptability
  • Team leadership
  • Food Preparation
  • Strong work Ethic

Education

Rouse Hill High School

  • Completed Year 10

Certification

  • Working with Children Check: WWC2204792E / 09/11/2025
  • RSA

Timeline

Assistant Education Liaison Officer

BSI Learning
11.2024 - 03.2025

Store Assistant

Aldi
11.2022 - 10.2024

Junior Customer Service Representative

Guardsman Australia
01.2022 - 09.2022

Team Member

Grill'd
08.2018 - 11.2020

Team Member

KFC
06.2017 - 01.2018

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Caitlin Ferguson