Caitlin Fisher
Melbourne,VIC
Summary
Goal Driven individual with strong customer service skills. Successful in fatigue management, organizing and completing tasks in a timely matter. Excellent work history of working well in a team environment.
Overview
8
8
years of professional experience
Work History
Collections Agent
RecoveriesCorp
Melbourne, VIC
10.2024 - Current
- Debt collections agent working on behalf of the Australian Taxation Office and Transurban Linkt Roads.
- Contacted debtors to discuss payment arrangements and negotiate settlements on owing accounts.
- Explained collection policies and procedures to customers in a clear and concise manner.
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
Delivery Associate
Chandler Mcleoud
02.2023 - 09.2024
- Stored items in orderly and accessible manner in the warehouse.
- Ensured Amazon Flex drivers entered and completed their pick up in a safe and timely manner.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packed products into designated bags, taking care to protect items from damage or shifting during transport.
Pick Packer
Australia Personnel Solutions
06.2022 - 11.2022
- Unloading 4 to 5 40-foot containers daily, lifting up to 25 kg.
- Organizing boxes with fixed labels to ensure that putting them away is achieved in a smooth manner.
- Trained new employees regarding warehouse procedures and standards.
- Used handheld scanners to key in data for packages.
Passenger Service Agent
Menzies Aviation
11.2019 - 02.2022
- Check in for Malaysia Airlines
- Ensuring passengers do not meet any difficulties during their journey
- Assisting passengers who have a language barrier, mobility requirements, or first-time travelers.
- Presented accurate estimates to inform customers of service charges and expectations.
- Checked in passengers, assigned seats, and issued boarding passes.
Resident Support Officer
Department of Justice and Community Services
07.2020 - 10.2021
- Involved in the Hotel Quarantine program at the Park Royal Melbourne Airport.
- Ensuring all quarantine guests adhere to hotel quarantine guidelines.
- Making sure all infection prevention protocols are not being breached.
- 12-Hour Shifts: Fatigue Management.
- Identified potential issues before they became problems by monitoring customer accounts closely.
Kitchen Hand
Mcondalds
01.2017 - 01.2019
- Assisting in food preparation.
- Working in a fast-paced environment to meet target times, and ensuring daily goals are met.
- Trained new kitchen staff on the proper use of equipment, food handling, and portion sizing.
- Unloading stock from pallets to restock products and shelving new goods from weekly deliveries.
- Finishing stock and storing delivery items in a timely manner.
Education
Year 12 Victorian Certificate of Education -
Pascoe Vale Girls College
Melbourne 10.2017
Skills
- Able to adapt to new working environments
- Quick learner
- Strong communication skills
- Willingness to progress within a company
- Producing quality products under pressure to help meet targets/sales
- Work well in a team environment
- Delivering Results
- Multitasking
References
References available upon request.
Timeline
Collections Agent
RecoveriesCorp
10.2024 - Current
Delivery Associate
Chandler Mcleoud
02.2023 - 09.2024
Pick Packer
Australia Personnel Solutions
06.2022 - 11.2022
Resident Support Officer
Department of Justice and Community Services
07.2020 - 10.2021
Passenger Service Agent
Menzies Aviation
11.2019 - 02.2022
Kitchen Hand
Mcondalds
01.2017 - 01.2019
Year 12 Victorian Certificate of Education -
Pascoe Vale Girls College
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