Caitlin Fourie
Success,Australia
Summary
Dynamic and dedicated hospitality manager with a proven track record of successfully leading teams and optimising operational efficiency to ensure a hospitable, high standard of service. This is demonstrated by building relationships, supporting diverse individuals, and maintaining an inclusive, welcoming environment. I am seeking to leverage my strong managerial skills, compassion, and commitment to the community in a transition to a rewarding career in service of the community. Adept at fostering positive working relationships, implementing strategic initiatives, and ensuring an empathetic approach to team management and client care. Eager to contribute my experience and transferable skills to make a meaningful impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
Otherside Brewing Co.
04.2024 - Current
- Ensuring day- to- day operations run smoothly through developed organisation and problem pre-empting and solving skills
- Liaising between departments such as marketing and kitchen to ensure smooth delivery of service
- Ensuring operations are in compliance with health and legislative guidelines
- Identify, resolving, minimising, and reporting promptly all potential issues relating to safety
- Creating an inclusive and welcoming venue to ensure all customers feel valued and respected
- Developed resilience and problem solving skills in high pressure situations whilst maintaining professional
F&B Supervisor
Emirates Leisure Retail
03.2024 - 11.2024
- Operational requirements including management of stock, understanding the P&L for the venue, and ensuring completion of administrative tasks
- Implement and monitoring continuous improvement systems and processes
- Maintaining a high level of organisation and attention to detail in a fast paced environment
- Effectively managing customer concerned and complaints with professionalism and empathy
Duty Manager
The Camfield
01.2023 - 01.2024
- Conducted comprehensive training and onboarding programs for new staff, including ongoing development initiatives
- Managed day-to-day operations, ensuring smooth workflow and resolving any operational challenges
- Oversaw inventory management, including stock levels, ordering, and reconciliation
- Implemented and maintained quality control procedures to uphold service standards
- Collaborated with vendors and suppliers to negotiate contracts and ensure timely deliveries
- Utilised analytical skills to assess financial reports, budgets, and performance metrics
- Facilitated regular team meetings to discuss goals, address concerns, and foster team cohesion
- Handled customer feedback and complaints, implementing improvements for enhanced customer satisfaction
- Worked closely with the marketing team to execute promotional events and increase venue visibility
- Maintained a safe and compliant working environment by enforcing health and safety protocols
- Coordinated multiple functions simultaneously, supervised large-scale events of up to 2,500 patrons
- Developed and executed event and function plans, including weddings and major events such as Melbourne Cup
Food Runner/Bartender
The Camfield
09.2021 - 01.2023
- Delivered high-quality customer service, ensuring a positive and memorable experience for patrons
- Demonstrated integrity and honesty in all guest interactions, fostering a welcoming atmosphere
- Collaborated with the events team to organize and execute various functions and gatherings
- Coordinated logistics, including setup, service, and breakdown, to ensure smooth events
- Prepared and served a diverse range of beverages, including cocktails, beers, and non-alcoholic options
- Maintained a comprehensive knowledge of the drink menu, providing recommendations to customers
- Monitored and restocked bar inventory to ensure an adequate supply of beverages and supplies
- Conducted regular stock checks and communicated inventory needs to management
- Maintained a clean and organized bar area, adhering to health and safety standards
- Ensured glassware, utensils, and bar tools were sanitized and in proper condition
- Built rapport with patrons, fostering a friendly and inviting atmosphere
- Addressed customer inquiries, concerns, and special requests with professionalism
- Worked closely with kitchen staff to coordinate food orders and ensure timely delivery to customers
- Collaborated with fellow bartenders and team members to optimize workflow during busy periods
- Actively promoted special offers, events, and new menu items to increase sales
- Managed cash transactions and provided correct change to customers
- Participated in training sessions to enhance knowledge and skills in bartending
- Addressed and resolved customer complaints or issues promptly and professionally
Pick Packer
CTI Logistics
02.2022 - 09.2022
- Collaborating with a team to reach KPIs
- Maintaining high standards through quality control
- Organisation of goods
Crew Member
Hungry Jacks
02.2018 - 07.2022
- Maintaining standards of service during fast-paced operations
- Participated in training sessions to enhance knowledge and skills in the hospitality industry
- Building loyal clientele through friendly, personalised service
- Multi-tasking efficiently and effectively
- Resolving complaint promptly and professionally
- On the road coaching and training for co-workers
- Showed direction and leadership during services
Social Media Marketing and Admin
Outdoor Kitchens and Alfrescos
04.2016 - 07.2017
- Digital content creation of photos and videos for advertising on social media
- Organisational admin tasks
- Developing and maintaining filing systems
- Providing customer support
Education
Certificate in Crisis Intervention And Counselling
TAFE
Certificate in Criminal Psychology
TAFE
Certificate IV - Hospitality
TAFE
01.2023
Certificate III - Hospitality
TAFE
01.2020
Year 12 Graduate -
Santa Maria College
01.2020
Skills
- Team coordination and leadership in team settings
- Interpersonal sensitivity and awareness
- Dispute resolution and mediation
- Responsive and flexible to change
- Clear and strong communication
- A detail-oriented, holistic approach
- Professional coaching and training
- Risk assessment
- Efficient under pressure
- Strategic and analytical planning
Certification
- First Aid
- Food Handlers
- Approved Managers
- RSA
References
- Lachlan Taylor-Greaves, Venue Manager at Otherside Brewing Co, 0447 699 052
- Samuel Lucas, Venue Manager at Emirates Leisure Retail, 0402 538 124
Timeline
Duty Manager
Otherside Brewing Co.
04.2024 - Current
F&B Supervisor
Emirates Leisure Retail
03.2024 - 11.2024
Duty Manager
The Camfield
01.2023 - 01.2024
Pick Packer
CTI Logistics
02.2022 - 09.2022
Food Runner/Bartender
The Camfield
09.2021 - 01.2023
Crew Member
Hungry Jacks
02.2018 - 07.2022
Social Media Marketing and Admin
Outdoor Kitchens and Alfrescos
04.2016 - 07.2017
Certificate in Crisis Intervention And Counselling
TAFE
Certificate in Criminal Psychology
TAFE
Certificate IV - Hospitality
TAFE
Certificate III - Hospitality
TAFE
Year 12 Graduate -
Santa Maria College
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