Caitlin Garnaut
Barista
Brisbane,QLD
Summary
My name is Caitlin Garnaut, I am 25 years old and have Just recently relocated to Brisbane for family purposes and currently in search of a position within a workplace where I can further grow/share my personal skills and opportunities within a brand-new company. I have a passion for high-quality service, to promote retail culture, values and ultimate goal overall, customer satisfaction! I have a very high interest in applying for a position within your business and have attached a copy of my resume outlining previous employment experiences and skills that have been gained from these workplaces, in hope that I meet your requirements for a position amongst your amazing team.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Andiamo kitchen
06.2024 - 11.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Customer Service, Barista
Donut King/Gloria Jeans (Retail Food Group)
08.2023 - 05.2024
- Decorating
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, toppings syrups, etc. Increasing store sales.
- Made and served brand-specific café food and beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, doughnuts, shakes, etc.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Picker Packer, Customer Service
Glass Outlet
07.2020 - 10.2020
- Picking, packing and dispatching products efficiently
- Provided exceptional customer service for ideal experiences.
- Assisting warehouse manager in returning products, also checking to ensure accuracy of picked goods by warehouse staff prior to dispatch. Outward goods include customer collection, crate orders, courier orders, outgoing local truck deliveries and incoming transfers to Glass Outlet branches.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Ongoing analysis of processes to improve and maintain picking accuracy
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Advising on quality issues identified and isolation of stock matters pending resolution
- Relief/assistance as workflow requires, with the receipt in and checking off inward goods
- Implementing and applying with company policies
- Assisting with general warehouse duties, maintaining cleanliness of the warehouse, yard, and amenities
- Assisting with restocking and rotation of products as required
Customer Service, Barista
Saltos Café
10.2019 - 06.2020
- Food/cabinet preparation
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Customer Service, Barista
Ivy and Lark
06.2018 - 09.2019
- Open and close of store
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organize work environment.
- Collaborated with team members to consistently deliver high-quality service in fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, food products and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Food & Beverage, Banquets/Bar/Barista
Top End Consulting
02.2018 - 06.2018
- Complete setup and set downs for functions, conventions, meetings, events, weddings, etc., lifting, relocating chairs and tables, portable bars, event props, etc., bar work (serving, restocking), kitchen work, table service, waitressing, register work (Casino, Cairns Convention Centre, Hilton Hotel)
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Provided guests with personalized recommendations on dining options, local attractions, and activities based on preferences.
- Collaborated with management to develop new strategies for improving overall guest experience.
- Maintained cleanliness and organization throughout hotel common areas, contributing to an inviting atmosphere.
- Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
- Assisted in setting up banquet tables and chairs for seamless events.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Assisted in setting up and breaking down banquet events.
Allrounder Customer Service
Coffee Bean Estate
09.2016 - 01.2018
- Performed general housekeeping and cleaning tasks.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Customer Service/Barista
Strait on the Beach
07.2016 - 08.2016
- Food preparation,
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Bar work
Food Service Worker
Umami kitchen
11.2024 - 03.2025
- Developed and maintained positive relationships with customers to enhance service.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Increased repeat business with high standards of food quality and service.
- Greeted customers at counter to fulfill requests and answer questions.
- Optimized food presentation to enhance customer dining experience.
- Greeted customers and answered inquiries regarding menu items and specials.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Utilized POS system to receive and process food and beverage orders.
Retail/Sales/Customer Service
ICE Design
07.2015 - 07.2016
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased sales revenue by identifying opportunities for upselling additional products or services during customer interactions.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
- Increased customer satisfaction by maintaining strong product knowledge and providing exceptional service.
- Developed well-trained sales associates by conducting regular training sessions on product knowledge, selling techniques, and customer service skills.
- Enhanced store reputation by consistently exceeding established sales targets through exceptional customer service skills and product expertise.
Customer Service, Barista
Scoops Gelatiland
07.2014 - 06.2015
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Consistently served award winning gelati and specialty sundaes, affogato's, etc.
- Created wide variety of hot and cold drinks, gelati, specialty items in average shifts with consistently positive customer satisfaction scores.
- Maintained clean and organized workspace for optimal productivity and safety daily.
- Used POS system to accurately enter orders and process payments.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Smithfield State High School (Year 10) -
Certificate 3 Hospitality -
Barista (Veneziano) -
01.2020
RSA -
01.2017
Skills
- Exceptional customer service
- Espresso machine operation
- Coffee expertise
- Opening and closing duties
- Friendly and outgoing
- Cleanliness
- Upselling
References
- Scott Mcalpine, Manager, Donut King 0451 349 878
- Micaela, supervisor, Gloria Jeans/Donut King 0414 752 670
- Alex Chard, Supervisor, Ivy & Lark, 0408 713 205
Timeline
Food Service Worker
Umami kitchen
11.2024 - 03.2025
Food Service Worker
Andiamo kitchen
06.2024 - 11.2024
Customer Service, Barista
Donut King/Gloria Jeans (Retail Food Group)
08.2023 - 05.2024
Picker Packer, Customer Service
Glass Outlet
07.2020 - 10.2020
Customer Service, Barista
Saltos Café
10.2019 - 06.2020
Customer Service, Barista
Ivy and Lark
06.2018 - 09.2019
Food & Beverage, Banquets/Bar/Barista
Top End Consulting
02.2018 - 06.2018
Allrounder Customer Service
Coffee Bean Estate
09.2016 - 01.2018
Customer Service/Barista
Strait on the Beach
07.2016 - 08.2016
Retail/Sales/Customer Service
ICE Design
07.2015 - 07.2016
Customer Service, Barista
Scoops Gelatiland
07.2014 - 06.2015
Smithfield State High School (Year 10) -
Certificate 3 Hospitality -
Barista (Veneziano) -
RSA -
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