Caitlin Gmuer
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximise satisfaction. Well-versed in retail operational standards and best practices in the retail/warehouse industry with over 5+ years as a Visual Merchandiser/ Customer Service Coordinator. Hardworking, disciplined and reliable assistant with a dedication to brand/company identity.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Jai Vasicek
06.2023 - Current
- Responded to customer needs through empathetic and professional customer service and prompt problem-solving.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalised attention and support.
- Maintained accurate and current customer account data with online forms processing and digital information updates on Shopify.
- Optimised workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Visual Merchandiser
H&M
06.2021 - 06.2023
- Enhanced overall store appearance by applying careful consideration to product and display locations with commerciality in mind.
- Completed seasonal and fortnightly windows, dressed and styled mannequins and arranged in-store displays to showcase available products.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Worked with management team to implement proper division of responsibilities to optimise profitability.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively promoted in-store membership to drive KPI targets.
Field Visual Merchandiser
Trenery
03.2020 - 12.2020
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Received and processed stock into inventory management system.
- Prepared sale signage and sale documents and details to implement quarterly sale concepts.
- Monitored and replenished display inventory and restructured according to available stock.
Visual Merchandiser
H&M
09.2016 - 03.2020
- Enhanced overall store appearance by applying careful consideration to product and display locations with commerciality in mind.
- Completed seasonal and monthly windows, dressed and styled mannequins and arranged in-store displays to showcase available products.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Assisted in completing Designer collaboration Window displays and in-store layouts to promote high-fashion limited products eg: , Giambattista Valli, Moschino, Erdem, Kenzo.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised team of up to 3 merchandising employees and monitored adherence to company standards.
- Worked with management team to implement proper division of responsibilities to optimise profitability.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Actively pursued personal learning and development opportunities.
- Assisted in Domestic and International store openings to grow and expand the brand.
- Coached and Developed employees to company standards
- Ability to work in a fast-pace environment efficiently within set time frames.
- Completed multi-store interior tracking manual count for space optimisation to increase profitability.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Visual Merchandisers
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalise on emerging trends.
Education
High School Diploma -
Tweed River High
Tweed Heads, NSW12.2013
Skills
- Empathetic and professional customer service
- Extensive retail experience
- Merchandising expertise
- Interior and exterior displays
- Superior organisational ability
- Natural leader
- Sharp eye for detail
- Autonomous worker
Additional Information
Proficient and Skilled in:
- Shopify (including; Live chat)
- Starshippit
- TNT & FEDEX
- Microsoft Office
- Google Drive
- Comprehensive computer skills
Driver's License and Reliable car
References
- Jill Staunton:
Warehouse Manger at 'Jai Vasicek'
0498 038 233
- Courtney Allen:
Store Manager at 'H&M Australia'
0423 680 824
- Chelsea Rose:
Department Manager at 'H&M Australia'
0413 082 298
Timeline
Customer Service Coordinator
Jai Vasicek
06.2023 - Current
Visual Merchandiser
H&M
06.2021 - 06.2023
Field Visual Merchandiser
Trenery
03.2020 - 12.2020
Visual Merchandiser
H&M
09.2016 - 03.2020
High School Diploma -
Tweed River High
Similar Profiles
PARTH B. DHANDHUKIYAPARTH B. DHANDHUKIYA
Industrial Trainee at JAI METAL TECHIndustrial Trainee at JAI METAL TECH
Ankita MishraAnkita Mishra
Intern at Govt. Jai Prakash HospitalIntern at Govt. Jai Prakash Hospital
Romikkumar PatelRomikkumar Patel
Owner at Sarangpur Jai Hanuman LlcOwner at Sarangpur Jai Hanuman Llc