Caitlin Green
Bracken Ridge
Summary
Hardworking, motivated and passionate job seeker with strong organizational skills, customer service, sales and administrative skills eager to re-enter the workforce after children and secure a entry-level position. I am ready to help the team achieve company goals and refresh my past skills and knowledge.
Overview
4
4
years of professional experience
Work History
Administration Assistant
Phaseshift Solutions
12.2023 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Youth Worker
YCSS
05.2024 - 12.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
Nursery Room Leader
Green Leaves Early Learning
12.2022 - 06.2023
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Organized and supervised large and small group activities.
Administration Assistant
AC Plumbing
06.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administration Assistant
INSCOPE TRAINING
06.2021 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
Education
Certificate IV Youth Work - Youth Work
Skills Generation
04.2024
Diploma - Early Childhood Education
TLC Training Solutions
12.2017
Certificate III - Children Services
TAFE Queensland
Bracken Ridge, QLD12.2011
Certificate II - Business
St John Fisher College
12.2011
Certificate of Education - High School - Grade 12
St John Fisher College
12.2011
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Telephone reception
- Appointment Scheduling
- Verbal Communication
- Customer Service
- Professional and mature
- Dedicated Team Player
- Microsoft Office Suite
Timeline
Youth Worker
YCSS
05.2024 - 12.2024
Administration Assistant
Phaseshift Solutions
12.2023 - Current
Nursery Room Leader
Green Leaves Early Learning
12.2022 - 06.2023
Administration Assistant
AC Plumbing
06.2022 - 09.2022
Administration Assistant
INSCOPE TRAINING
06.2021 - 11.2021
Certificate IV Youth Work - Youth Work
Skills Generation
Diploma - Early Childhood Education
TLC Training Solutions
Certificate III - Children Services
TAFE Queensland
Certificate II - Business
St John Fisher College
Certificate of Education - High School - Grade 12
St John Fisher College
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