Caitlin Griffiths
Canberra
Summary
I'm pleased to provide you with my resume. I am currently a student at the Australian National University, in my fourth year of a Bachelor of Arts and Bachelor of Science (Psychology) in 2024. I have extensive hospitality experience and people skills. I am a motivated individual with a strong work ethic, organizational and team collaboration skills and a willingness to take on added responsibilities to meet team goals.
I am dedicated to finishing my degree and completing both an Honours and Masters level of Psychology.
Overview
7
7
years of professional experience
Work History
Barista
The Handlebar Stromlo
02.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise
Front of House
Morning Dew Cafe
09.2020 - 11.2021
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Maintained clean, organized environments for presentable front-of-house areas.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed sufficient inventory for front-of-house operations to meet customer needs.
Food and Beverage Assistant
Pialligo Estate
01.2020 - 03.2020
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanour and high-quality service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Greeted and seated guests to provide friendly and welcoming experience.
Food and Beverage Assistant
QT Canberra Capitol Bar and Grill
07.2019 - 03.2020
- QT Canberra gave me extensive training in hospitality and the complexities of a restaurant
- My role included: engaging with customers, running food to customers, polishing cutlery and plates, taking orders, setting up tables, and occasionally room service, events and bar responsibilities
- This was a very fast paced and strict environment which taught me to adapt quickly.
Retail Assistant
Top Newsagency Woden
02.2017 - 05.2018
- Working this job gave me opportunities to work on my customer service, interactions and cooperation with other people, money and time management, as well as being able to manage a store by myself
- Developing these skills has given me an excellent understanding of the range of day to day management responsibilities and my role in order to be an efficient worker, organised and open to feedback.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Flexible Double Degree - Linguistics, Psychology
Australian National University
Canberra, ACT11.2024
Skills
- Friendly and outgoing
- Team cooperation and leadership
- Customer Service
- Reliable and Dependable
Personal Information
Date of Birth: 05/18/01
Timeline
Barista
The Handlebar Stromlo
02.2022 - Current
Front of House
Morning Dew Cafe
09.2020 - 11.2021
Food and Beverage Assistant
Pialligo Estate
01.2020 - 03.2020
Food and Beverage Assistant
QT Canberra Capitol Bar and Grill
07.2019 - 03.2020
Retail Assistant
Top Newsagency Woden
02.2017 - 05.2018
Flexible Double Degree - Linguistics, Psychology
Australian National University
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