Caitlin Hall

• Manage inbound and outbound calls ensuring clear and professional communication.
• Review and process incoming referrals and requests.
• Schedule and coordinate patient appointments for diagnostic procedures, including MRIs, ultrasounds, Cts scans, interventional procedure and PET scans.
• Maintain and update patient health records in compliance with industry standards.
• Address patient enquires, complaints and concerns and provide high quality care and support
• Process and submit DVA and workcover claims ensuring accurate documentation
• Facilitate communication between patients, visitors and medical staff.
• Oversea receivables and payables maintaining accurate financial records

• Responsible for leading the AM operations of the team.
• Involved with daily meetings with management and operations across the country.
• Lead safety meetings and ensured compliance in line with relevant regulations and workplace policies.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Developed strong relationships with key clients , resulting in increased loyalty and repeat business.
• Assisted in recruitment efforts by participating in interviews and evaluating candidates.
• Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.

• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Manage upkeep of office and depot and ensured adequate inventory levels.
• Cross checked and entered invoices and time sheets requiring payment.
• Handled incoming phone calls and answered customer queries.
• Assisted with operations and completed driver/forklift duties as required on an ad hoc basis.
• Led the TGE logistics for the 2023 referendum for the Herbert and surrounding electorates.

• Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
• Responded to medical emergencies and performed CPR.
• Contributed to infection control measures by disinfecting surfaces and equipment.
• Provided care for the deceased.
• All aspects of the role required effective communication, teamwork and cultural awareness.
• Assisted nursing staff with patient care tasks.

Worked in a variety of departments including Service, Nightfill and Fresh departments which involved various duties as per below.

• Developed strong customer service and product knowledge skills.
• Responsible for unloading and receiving loads with safety at the forefront.
• Assisted in accurate inventory management to prevent stock shortages and overages.
• Enhanced store security measures, reducing incidents of theft and loss.
• Trained to be a service supervisor so I have experience in leading staff & managing during rush periods.

• Assisted clients with daily living needs to maintain general wellness.
• Empower individuals to continue living within their home with assistance with tasks such as cleaning.
• Established relationships with clients and their families through empathetic communication.
• Provided transportation for clients to appointments, shopping and entertainment events according to their schedule with personal vehicle and work van.