Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Caitlin Hallissey

Safety Bay

Summary

A dedicated employee with a background of overseeing daily operations prominently in the Real Estate industry, to which I now possess many transferrable skills.

Currently, a hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Support Specialist

Inspect Real Estate
11.2022 - Current
  • Worked efficiently in ticket based software
  • Respond to client calls & live chats in a timely manner
  • Reached monthly KPI targets
  • Trained clients on use of the program & features
  • Used critical thinking skills
  • Proficient use of Zendesk
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.

Property Manager

Home2Home Realty
12.2021 - 10.2022
  • Communicated regularly with Tenants and Owners to build and maintain relationships.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Carried out Routine Inspections, PCR's and Final Bond Inspections.
  • Created and renewed contracts and leases.
  • Kept on top of any tenancy arrears, and followed procedures to have rectified.
  • Confident with the use of Bonds Online, Property Tree, Trello, DocuSign, REIWA, RP Data and many other Industry websites and applications.
  • Kept owners up to date with the condition of their property with improvement recommendations and CMA's at every lease renewal.
  • Advertised properties with eye catching and informative listings.
  • Completed thorough background checks on prospective tenants, including the use of TICA, NTD and Courts Portal.
  • Working alongside the company BDM to secure new clients.

Receptionist/Assistant Property Manager

Real Residential
05.2021 - 12.2021
  • Advertised properties through Aro Software.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Conducted Routine Inspections and Home Opens
  • Created Lease Contracts and Management Authorities.
  • Verified income, assets and expenses for each rental applicant.
  • Following up on Repair work and entering invoices.
  • Filling in for Property Managers and over-seeing their portfolio when on leave.

Skills

  • Effective at multi-tasking
  • Clear communication skills
  • Honest, trustworthy and punctual
  • Interpersonal and written communication
  • Fast Learner
  • Eager and enthusiastic
  • Client Relationship Building
  • Customer Service
  • Analytical Skills
  • Holder of Real Estate and Business Agents license

Certification

Certificate of Registration as a Real Estate and Business Sales Representative

I obtained my License through REIWA in June 2021.

References

Kate Markham

Colleague - IRE

0417 000 389


Linda Caines

Colleague - IRE

0498 162 719




Timeline

Client Support Specialist

Inspect Real Estate
11.2022 - Current

Property Manager

Home2Home Realty
12.2021 - 10.2022

Receptionist/Assistant Property Manager

Real Residential
05.2021 - 12.2021

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Caitlin Hallissey