Caitlin Hampson
Park Ridge
Summary
Dynamic leader with extensive experience in operations and staff management, notably at KFC Bethania. Excelled in inventory control and labor cost management, enhancing team productivity and customer satisfaction. Skilled in operations management and fostering positive work environments, achieving significant improvements in service quality and efficiency. I am currently studying a Bachelor of Business at Griffith University and am eager to secure an internship to expand my skills and gain hands-on experience in the field.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
KFC Bethania
03.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
Assistant Manager
KFC Jimboomba
04.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Supervisor
KFC Jimboomba
08.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Team Member
KFC Jimboomba
11.2020 - 08.2022
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
Sales Assistant
Jimboomba Bakery
03.2019 - 07.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
High School Diploma -
Hills International College
Jimboomba11-2021
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- Labor Management
- Order Management
- Business Management
Timeline
Restaurant General Manager
KFC Bethania
03.2024 - Current
Assistant Manager
KFC Jimboomba
04.2023 - 03.2024
Shift Supervisor
KFC Jimboomba
08.2022 - 04.2023
Customer Service Team Member
KFC Jimboomba
11.2020 - 08.2022
Sales Assistant
Jimboomba Bakery
03.2019 - 07.2021
High School Diploma -
Hills International College
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