Caitlin Harvey
Largs,NSW
Summary
Knowledgeable student talented at learning quickly with a strong desire to learn and grow professionally. Strong history of successful projects using determination, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Looking to further grow my skills and expand my experience in the work force. In search for more stability and accommodation for study while I am at university. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Fresh Service
Woolworths
Cornubia, QLD
09.2017 - 02.2020
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Cleaned utensils, dishes and glasses for customer use.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Completed orders by weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Fresh Service
Woolworths
Glendale, NSW
03.2020 - 11.2022
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Acquired new skills to support team and further accommodate customer needs.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Store Team Member
Big W
Greenhills
11.2022 - 06.2024
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Organized and maintained store displays.
- Provided product knowledge to customers and answered inquiries.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Prepared promotional materials for display in-store or online.
- Ensured compliance with safety regulations while handling merchandise.
- Conducted price checks on items when requested by customers.
- Adhered to all company policies regarding customer service standards.
- Participated in weekly team meetings to discuss strategies for improving customer service.
- Attended training sessions focused on developing retail skillset.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
Payroll Clerk
HealthShare NSW
Newcastle
09.2022 - 03.2025
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Assisted in the preparation of monthly financial reports related to payroll activities.
- Performed reconciliation of payroll accounts on a regular basis.
- Reviewed changes in personnel policies for accuracy prior to implementation within the department's systems.
- Tracked vacation accruals and personal leave balances for each employee.
- Monitored internal controls over payroll functions.
- Managed payroll for temporary, hourly and salaried employees.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Established employee payroll files and updated existing files with new information.
- Identified, researched and resolved issues with hours worked.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Calculated employee leave time by comparing available hours against listed hours.
- Liaised with departments to maintain information in payroll and time and attendance systems.
- Coordinated child support deductions and distributed wage assignments.
- Responded to employee inquiries regarding payroll and timekeeping.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Recorded adjustments to previous pay-related errors.
Education
Bachelor of Design - Graphic Design
Unknown
Online 02-2024
High School Diploma -
University of Newcastle
Newcastle NSW11-2020
Completion Up To Year 11 -
Shailer Park State High School
Brisbane, QLD11-2019
Skills
- Ability to stay calm in stressful situations
- Exceptional conflict management skills
- Professional and Courteous
- Analytical Thinking
- Punctual and Reliable
- Attention to Detail
- Documentation and Reporting
- Computer Competency
- Filing
- Maintaining Files
- Payroll Software Proficiency
- Payroll Processing
- Examining Information
- Information Protection
- Data Entry
- Inventory and Stocking
- Flexible Hours
- Safety and Cleanliness Standards
- Reliable and Responsible
- Honest and Dependable
- Friendly and Helpful
- Adaptable and Flexible
- Customer Service
- Quality Control
- Performance Goals
- Friendly, Positive Attitude
- Task Prioritization
- Self-Directed
- Organizational Skills
Availability
- I will need to discuss availability due to other commitments such as university studies, but ideally I would be wanting a minimum 32 hours a week during University semesters, with the capacity to increase hours during breaks.
Activities, Interests and Hobbies
- When I’m not at work or studying to pursue my love of graphic design, I’m frequently with my dog, fishing, and whenever I can, taking a trip to go camping and going to the gym. I do a lot with my dog, I take her everywhere and she is my pride and joy. I love spending time with my family and friends, and I am also very family and friend oriented. Another thing I like to do is watch my young nieces and nephews. I cherish my free time, when I can unwind at home while watching TV and colouring in.
Referees
- Dennis Cain #0402 227 132
(Personal Referee – Cement Australia Transport Co-ordinator) - Reece Bannerman #0400 823 766
Former Assistent Manger - Woolworths, Glendale Deli Assistent Manager) - Luke Nicholson #0402 619 551
Leading Team Member - Big W) - Chelsea Sherd #0413 811 206
(HealthShare Senior Payroll Officer ) - Samantha Reader #0408 002 095
(HealthShare Payroll Officer - Parental Leave) - Jenny Francis #0418 405 220 (HealthShare Payroll Operations Lead)
- Roya Faqiri #0413 927 866 (HealthShare Acting Team Leader - Parental Leave)
Timeline
Store Team Member
Big W
11.2022 - 06.2024
Payroll Clerk
HealthShare NSW
09.2022 - 03.2025
Fresh Service
Woolworths
03.2020 - 11.2022
Fresh Service
Woolworths
09.2017 - 02.2020
Bachelor of Design - Graphic Design
Unknown
High School Diploma -
University of Newcastle
Completion Up To Year 11 -
Shailer Park State High School
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