Caitlin Henshall
Mount Eliza
Summary
I'm Caitlin, I'm 22 years old, from Australia! After finishing up my study, I'm heading to Europe in July and am seeking a seasonal hospitality or housekeeping role in the Alps. I'm physically fit, reliable, and ready to take on a new adventure where I can stay active, work hard, and be part of a team in a fast-paced environment. With a background in customer service, strong attention to detail, and a positive, can-do attitude, I'm confident in my ability to contribute to an excellent guest experience. I'm also excited to immerse myself in a new culture, learn a new language, and make the most of this unique opportunity abroad.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Computershare Technology
02.2025 - Current
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
- Provided ongoing coaching and mentoring support for employees during the project.
- Entered data into various computer systems accurately using Kofax.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors.
Junior Florist/Shop Assistant
Poppy Culture
12.2023 - 01.2025
- Completed floristry-related tasks and assisted the team
- Working directly with the director and owner of the company in the studio as well as on-site
- Working and communicating with high-end corporate clients in a professional manner
- Responsible for delivery of weekly corporate floral. Through this, I have built a strong relationship with staff at these venues.
- Capturing on-site content for business socials.
FOH Supervisor
YOMG
11.2019 - 12.2023
- Supervise and Manage up to ten staff members in a given shift to ensure a positive experience for customers.
- Developed a strong relationship with other management and staff.
- De-escalate and resolve customer complaints as well as staff conflicts and issues on shift.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front of House Café Attendee
Montalto Vineyard and Olive Grave
09.2017 - 08.2018
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Victorian Certificate of Education -
Mornington Secondary Collage
01.2020
Certificate III - Floristry
Holmesglen Institute
01.2022
Bachelor of Business Analytics -
Deakin University
01.2024
Skills
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Task prioritization
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Physically strong
- English Speaking
Timeline
Subject Matter Expert
Computershare Technology
02.2025 - Current
Junior Florist/Shop Assistant
Poppy Culture
12.2023 - 01.2025
FOH Supervisor
YOMG
11.2019 - 12.2023
Front of House Café Attendee
Montalto Vineyard and Olive Grave
09.2017 - 08.2018
Victorian Certificate of Education -
Mornington Secondary Collage
Certificate III - Floristry
Holmesglen Institute
Bachelor of Business Analytics -
Deakin University
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