Caitlin Horsburgh
COOTAMUNDRA,NSW
Summary
Proven in delivering exceptional customer service and beverage preparation, I excelled at the Albion Hotel Cootamundra by fostering loyal customer relationships and efficiently managing high-volume events. My engaging personality and comprehensive knowledge of liquor, beer, and wine, alongside adeptness in payment processing and responsible alcohol service, significantly enhanced guest satisfaction and operational smoothness.
Overview
2
2
years of professional experience
Work History
Bartender
Albion Hotel Cootamundra
05.2023 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
Counter Attendant
South West Fuel & Cafe
02.2023 - 03.2023
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Cleaned counters, machines, utensils, and seating areas daily.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Cootamundra High School
Cootamundra, NSW11.2022
Skills
- Payment Processing
- Beverage Preparation
- Customer Service
- Group reservations management
- Cash Register Operation
- Responsible Alcohol Service
- Engaging personality
- Service-oriented mindset
- Organizational ability
- Changing beer kegs
- Liquor, beer, and wine knowledge
Timeline
Bartender
Albion Hotel Cootamundra
05.2023 - 09.2024
Counter Attendant
South West Fuel & Cafe
02.2023 - 03.2023
High School Diploma -
Cootamundra High School
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