Caitlin Hughes
Perth
Summary
Highly organized and customer-focused professional with experience in sales support, administration, and customer service across various industries. Skilled in handling high volumes of customer inquiries, managing orders, and maintaining accurate records to support business operations. Strong problem-solving abilities, excellent communication skills, and a proactive approach to improving efficiency. Proven ability to multitask in fast-paced environments while maintaining attention to detail and delivering outstanding service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Wholefood Circus
Shenton Park
04.2025 - Current
- Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction by efficiently serving food and drinks.
- Managed the preparation and presentation of food and beverages, maintaining high standards of quality and hygiene.
- Worked closely with team members to ensure smooth operation during peak hours, ensuring all tasks were completed efficiently and on time.
- Successfully balanced multiple tasks in a busy cafe environment, ensuring prompt and accurate service.
- Effectively communicated with customers and team members, ensuring a positive and welcoming atmosphere.
Sales Support Coordinator
Sabichi Homewares Ltd
London
01.2023 - 12.2024
- Process and manage online orders, ensuring accurate and efficient data entry into internal systems.
- Oversee and coordinate drop-ship orders for major companies, acting as the primary point of contact to streamline operations.
- Collaborate with the sales team to create engaging product presentations for client pitches and marketing purposes.
- Maintain and update website product listings, ensuring stock levels and pricing remain accurate for customers.
- Develop and manage shared spreadsheets, improving team access to up-to-date product information for better decision-making.
- Provide customer support by handling calls, resolving inquiries, and ensuring a positive customer experience.
Food Service Assistant
Cowley Fish Bar
London
09.2018 - 12.2024
- Deliver high-quality customer service in a fast-paced food service environment, handling orders both in-person and over the phone.
- Assist in food preparation and maintain high hygiene standards to ensure compliance with food safety regulations.
- Operate the till, manage cash transactions, and balance the register at the end of shifts, ensuring accuracy.
- Support business operations by maintaining cleanliness and organization, creating a welcoming environment for customers.
Education
A Levels - English Literature, Sociology, Psychology
Douay Martyrs Catholic School
LondonSkills
- Customer Service
- Communication
- Sales
- Order Management
- Organisation
- Multitasking
- Problem-Solving
- Technical
- Data Management
Certification
Responsible Service of Alcohol Certificate, RSA, 04/01/25
Timeline
Front of House Staff Member
Wholefood Circus
04.2025 - Current
Sales Support Coordinator
Sabichi Homewares Ltd
01.2023 - 12.2024
Food Service Assistant
Cowley Fish Bar
09.2018 - 12.2024
A Levels - English Literature, Sociology, Psychology
Douay Martyrs Catholic School