Caitlin Itzstein
Sinagra,WA
Summary
Friendly Receptionist with background in various office settings. service and clerical requirements. i can take on multiple tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles and accounts. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist/ Accounts
Metro Pest Control
06.2022 - Current
- Booking in clients, Scheduling client appointments,
- Confirmed appointments, communicated with clients, and updated client records.
- Preparing invoices,
- Taking payments over the phone and checking the online banking for payments made
- Handled cash transactions and maintained sales and payments records accurately.
- Filling
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Quest Innaloo
11.2021 - 06.2022
- Helped with housekeeping
- Caretaking once a week
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
All Rounder
Pita Pit - Malaga
04.2019 - 11.2021
- Training new staff.
- Banking and stock taking
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
D’luxNail Salon
Osborne Park
08.2018 - 04.2019
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Education
Morley Senior High School
Noranda, WA2017
Skills
- Good communication skills
- Helpful and courteous mannered
- Reliable and trustworthy
- Multitasking
- Telephone skills
- Organization skills
- Time Management
Personal Information
Date of Birth: 07/01/2000
References
- George Christou, Metro Pest Control, 0418 952 551
- Jason Hood, Pita Pit Owner of Franchise, 0409 600 440
Timeline
Receptionist/ Accounts
Metro Pest Control
06.2022 - Current
Receptionist
Quest Innaloo
11.2021 - 06.2022
All Rounder
Pita Pit - Malaga
04.2019 - 11.2021
D’luxNail Salon
Osborne Park
08.2018 - 04.2019
Morley Senior High School
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