Caitlin Jiear
Port Macquarie,NSW
Summary
Confident Customer Service Representative who is passionate about promoting lasting customer satisfaction by delivering quality service and providing client support.
Collaborative team player with dedication to partnering with coworkers to promote an engaged, empowering work culture.
Experienced in Admin Software with the ability to quickly and effectively learn and adapt to new programs.
Energetic and outgoing, with strong time management skills and the capability to thrive in fast-paced, dynamic environments..
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dan Murphys
10.2023 - Current
- Daily membership signups and support
- Efficiently handled online orders for both daily and weekly pickup
- Assisted elderly clients around the store, online support and physical assistance (eg taking product to and from their vehicle)
- Worked well in a team setting, providing support and guidance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Colour Specalist
Mecca Maxima
08.2017 - 08.2020
- Booked in clients and worked on daily appointment schedules
- Organised customer-specific deliveries via daily phone calls and check-ins
- Had one one-on-one communication with customers to ensure a seamless transaction of over-the-phone payments, in-store pick-ups and online deliveries
- Provided makeup services for special occasions, such as weddings and formals, resulting in high customer satisfaction
- Assisted in the training of new retail staff
- Performed cashier duties in a high-volume retail environment
- Worked with high sales targets and daily goals to meet budget expectations.
- Explained the benefits of skin care products to clients.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Educated clients on proper skin care techniques and ideal products suitable to their needs.
Assistant Manager
X-Golf Macarthur
05.2022 - 06.2023
- Took over the phone bookings and payments
- Organised and oversaw daily/weekly venue scheduling
- Assisted the Venue Owner with client and partner meetings
- Kept up-to-date with weekly memberships including payments for new and existing clients
- Proficient knowledge of their software systems (bookings and POS systems)
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Worked with High Tech Golf Simulators, ensuring they were running smoothly, and fixing any technical issues that occurred on the spot
- Booking, planning and running functions and events, including making food, organising bar tabs, taking payments etc
- Weekly stock ordering and inventory counts
Cocktail Bar Manager
The Narellan Hotel
08.2020 - 05.2022
- Created Weekly Cocktails, to match themed events such as Australia Day and Valentine's Day, and also to use up excess stock items
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Developed seasonal cocktail menus based on current food menus, customer feedback and seasonal ingredients
- Assisted with event-function planning and execution, resulting in successful and well attended events
Education
Diploma of Screen and Media Makeup -
Canberra Makeup Academy
2017
Certificate 3 in Beauty Therapy -
Canberra Institute of Technology
01.2018
Year 11 -
Trinity Catholic College
NSW RSA + RCG -
Sydney
2021
Skills
- Creativity
- Time Management
- Ability to Learn Quickly
- Product Knowledge
- Appointment Scheduling
- Client Relationship Building
- Client Consultations
- Customer Relations
Timeline
Customer Service Representative
Dan Murphys
10.2023 - Current
Assistant Manager
X-Golf Macarthur
05.2022 - 06.2023
Cocktail Bar Manager
The Narellan Hotel
08.2020 - 05.2022
Colour Specalist
Mecca Maxima
08.2017 - 08.2020
Diploma of Screen and Media Makeup -
Canberra Makeup Academy
Certificate 3 in Beauty Therapy -
Canberra Institute of Technology
Year 11 -
Trinity Catholic College
NSW RSA + RCG -
Sydney
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