Caitlin Kapp
Toymate
Merrimac,QLD
5
years of professional experience
Dynamic and results-driven professional with extensive experience, excelling in customer service and team performance management. Proven track record in achieving sales targets and enhancing customer relations through effective conflict resolution and loyalty program promotion. Skilled in inventory management and committed to operational excellence. Searching for a fun a collaborative workplace to seek a full time managerial position and experience.
Work History
Cashier/ Department Supervisor
3 Years 2 Months- Processed ticket, snack, and beverage sales accurately using point-of-sale systems.
- Handled cash, card, and voucher payments while maintaining balanced registers.
- Assisted guests with session information, seating options, and booking changes.
- Recommended cinema deals, combos, and add-on items to support sales
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Appointed as Department Supervisor for the majority of shifts, taking full accountability for team performance, operational efficiency, and meeting daily sales targets
- Actively participated in monthly stocktakes and accurately preparing behind-the-scenes paperwork including receiving and processing stock deliveries
Retail Associate
4 Years 9 Months- Assisted customers with product selection, recommendations, and store inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked merchandise and maintained organized shelves for easy customer access.
- Built appealing product displays to support promotional and seasonal campaigns
- Assumed Acting Manager responsibilities on designated days, managing solo open-and-close operations and overseeing cash management and store performance
- Entrusted with financial operations, including maintaining optimal till change levels and processing company banking
Education
High School Diploma
- Completed Certificate III in Business
- Gained CPR and RSA qualifications
Skills
Customer service
Work ethic and integrity
Patience and empathy
Customer relations
Conflict resolution
Inventory management
Loyalty program promotion
Managing team performance
References
Jordan Los-Bodge: Toymate Store Manager
- Contact: 0406 262 629
Jessica Lehman: Toymate Assistant Store Manager
- Contact: 0480 139 389
Amba Nathwani: Event Cinemas Duty Manager
- Contact: 0439 913 103
Rebecca Henderson: Event Cinemas F&B Manager
- Contact: 0421 798 656
Timeline
Cashier/ Department Supervisor
Event Cinemas
09.2023 - CurrentRead More
Retail Associate
Toymate
02.2022 - CurrentRead More
Merrimac State High School
High School Diploma
Read More