Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Caitlin Kenny

Dynnyrne,TAS

Summary

Program Manager with a proven track record of delivering projects on time and within budget. Expertise in strategic planning, risk management, and effective stakeholder communication. Strong leadership and problem-solving skills drive continuous improvement and enhance team collaboration in complex environments.

Overview

8
8
years of professional experience

Work History

Retail Staff / Petschool Program Manager

PETstock
, VIC/TAS
07.2022 - Current
  • Executed Petschool program to enhance dog training effectiveness.
  • Assisted with depth checks, gap checks, and stock takes for operational accuracy.
  • Supervised shifts to ensure smooth program execution and staff performance.
  • Communicated with external partners to align strategies and objectives.
  • Conducted meetings with team members to assess progress and resolve issues.
  • Developed training materials for new hires participating in program activities.
  • Implemented operational best practices to maximize efficiency across tasks.
  • Managed scheduling, billing, and customer service for dog training business.

Crew Member

Hudsons Coffee
Melbourne Airport, VIC
04.2022 - 02.2023
  • Dialed in coffee and prepared specialty drinks, including lattes and cappuccinos.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Operated cash registers to efficiently process customer payments.
  • Maintained equipment in optimal condition by following manufacturer's instructions.
  • Trained new baristas on food handling safety standards and company policies.
  • Monitored inventory levels and restocked supplies as needed.
  • Maintained cleanliness of work environment through regular cleaning tasks.
  • Utilized POS systems to keep accurate records of sales transactions.

Cocktail Bar Staff

Chapel Lane Huts
02.2022 - 07.2022
  • Prepared and served over 50 cocktails, adhering to standard recipes.
  • Monitored guest behavior to ensure safety and compliance with local laws.
  • Managed bar area, including cocktail design, inventory management, and compliance.
  • Collaborated with team members during shift changes for seamless operations.
  • Maintained a clean and organized work environment at all times.
  • Assisted with inventory management by tracking stock levels of liquor and supplies.
  • Performed opening and closing duties, including cash handling and register setup.

Bistro Supervisor / Duty Manager

Kilmore Trackside / Kilmore Racing Club
Kilmore, VIC
03.2019 - 02.2022
  • Monitored gaming activities and ensured compliance with established rules and regulations.
  • Conducted regular inventory checks to maintain adequate stock levels.
  • Supervised cash handling procedures, ensuring accurate transaction processing.
  • Investigated customer complaints promptly, resolving issues efficiently.
  • Trained new staff on company policies and procedures effectively.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Managed restaurant operations, including scheduling, budgeting, and inventory control.
  • Provided exceptional customer service by anticipating guest needs.

Head Bartender

Hofbrauhaus
06.2017 - 07.2019
  • Supported ongoing business operations in venues and event spaces.
  • Managed fast-paced bar environment, kitchen tasks, and waitressing duties.
  • Executed administrative tasks, including booking functions and daily reservations.
  • Monitored cash register transactions to ensure sales data accuracy.
  • Enforced responsible alcohol service by checking identification and preventing over-serving.
  • Inspected beverage quality regularly to guarantee freshness and safety standards.
  • Trained new bartenders on mixing techniques and upselling strategies.
  • Conducted regular inventory checks to maintain stock levels of beverages.

Cook / Guest Services / Food and Beverage Attendant

Amf Bowling
  • Prepared and cooked meals according to recipes, adjusting ingredients as needed.
  • Supervised and trained kitchen staff on proper food preparation techniques.
  • Maintained clean working environment by regularly washing surfaces and emptying trash.
  • Managed inventory levels of ingredients and supplies for daily operations.
  • Inspected kitchens for sanitary conditions before each shift.
  • Resolved customer complaints regarding food quality and service issues.
  • Organized storage areas for efficient use of space.
  • Operated grills, fryers, and broilers to meet quality standards.

Waitress / Bartender / Barista / Kitchenhand

Café Amore
  • Managed small team of staff, ensuring efficient operations and high service standards.
  • Prepared meals and beverages, including coffee and alcoholic drinks, adhering to state laws.
  • Delivered table service, taking orders and providing daily specials to guests.
  • Built positive relationships with regular customers through engaging conversation.
  • Organized take-out orders based on customer requests for optimal satisfaction.
  • Maintained cleanliness of work station by restocking supplies and wiping down counters.
  • Processed payments accurately using cash registers and POS systems.
  • Bussed tables during peak hours and assisted wait staff to meet customer demands.

Brand Ambassador

Zoetis
North-Western Melbourne, VIC
  • Executed brand awareness campaigns to enhance customer engagement with Simparica Trio and Revolution Plus.
  • Organized promotional events to effectively present new products and services.
  • Managed vendor relationships to facilitate promotional activities.
  • Collected customer feedback to inform product development strategies.
  • Distributed marketing materials at events to maximize outreach.
  • Maintained current knowledge of industry developments to stay competitive.
  • Communicated project progress updates regularly with team members.
  • Represented company at trade shows and conferences, increasing brand visibility.

Egg Collector

Josh’s Rainbow Eggs
  • Collected and graded eggs daily, ensuring adherence to quality standards.
  • Maintained detailed records of collection activities in system database.
  • Operated machinery for efficient washing and grading of eggs.
  • Conducted regular inspections of eggs for defects, including cracks and dirt.
  • Performed general maintenance tasks, including fence repairs and building upkeep.
  • Cared for chickens through feeding, watering, and administering medical treatment.
  • Assisted with loading and unloading trucks, ensuring accuracy of palletized products.
  • Followed safety protocols during vehicle operation and delivery processes.

Education

Diploma - Fine Arts

University of Tasmania
TAS
11-2025

Master of Science - Marine Biology

University of Tasmania
TAS
11-2025

Graduate Diploma in Marine and Antarctic Sciences -

University of Tasmania
TAS
12-2024

Masters in Agricultural Sciences - Zoology

University of New England
Armidale, NSW
10-2024

Dual Bachelor of Animal Science - Canine and Equine Sciences

University of New England
Armidale, NSW
08-2023

CERT II in Animal Studies -

11.2015

CERT III in Retail -

03.2013

Skills

  • Animal handling and ecological research
  • Data analysis and project management
  • Customer service and inventory management
  • Team leadership
  • Effective communication
  • Basic accounting
  • Hospitality management

References

References can be provided upon request.

References

References available upon request.

Timeline

Retail Staff / Petschool Program Manager

PETstock
07.2022 - Current

Crew Member

Hudsons Coffee
04.2022 - 02.2023

Cocktail Bar Staff

Chapel Lane Huts
02.2022 - 07.2022

Bistro Supervisor / Duty Manager

Kilmore Trackside / Kilmore Racing Club
03.2019 - 02.2022

Head Bartender

Hofbrauhaus
06.2017 - 07.2019

Cook / Guest Services / Food and Beverage Attendant

Amf Bowling

Waitress / Bartender / Barista / Kitchenhand

Café Amore

Brand Ambassador

Zoetis

Egg Collector

Josh’s Rainbow Eggs

Diploma - Fine Arts

University of Tasmania

Master of Science - Marine Biology

University of Tasmania

Graduate Diploma in Marine and Antarctic Sciences -

University of Tasmania

Masters in Agricultural Sciences - Zoology

University of New England

Dual Bachelor of Animal Science - Canine and Equine Sciences

University of New England

CERT II in Animal Studies -

CERT III in Retail -

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Caitlin Kenny