Caitlin Leach
Blaxland
Summary
Accomplished professional with a robust background in administrative support in community services and mental health. Adept at managing administrative tasks, supporting psychological practices, and providing specialised care to individuals with mental health needs. Proven track record of delivering high-quality support, fostering positive client relationships, and driving for organisational success. Known for excellent communication, empathy, and teamwork, consistently committed to continuous improvement.
Overview
2
2
years of professional experience
Work History
Disability Support Worker
Ability To Achieve
05.2023 - Current
- Provided assistance in daily living activities by dressing and grooming participants.
- Kept accurate records for client files and handled related paperwork.
- Drove clients safely to social activities and appointments.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided strategies for clients who struggled with Mental health disorders.
- Developed strong relationships with clients, earning their trust and respect through consistent empathy and understanding.
Client Care Administrator
Healthy Connections Clinical Psychology
02.2023 - Current
- Interacting and helping all of our clients by managing their appointments with their clinician
- Handling payments through Medicare or private health using HICAPS
- Interacting with other services such as GP’s, hospitals, other psychological services
- Maintaining referrals within clients files
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance
- Provided administrative support to clinicians by handling correspondence, filing documents, and managing office supplies inventory.
Administrative Assistant
Family Drug Support
07.2022 - 01.2023
- Providing assistance to families who were affected by a family member or friend who was abusing substances through the 24/7 telephone support line.
- Maintaining stock of brochures used for Family Support workers
- Demonstrated strong organizational and time management skills while managing multiple tasks
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Assistant
GO VITA HEALTH Food Store
02.2022 - 06.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Diploma Of Health Science -
Torrens University Australia
Sydney, NSWSkills
- Friendly, Positive Attitude
- Organizational Skills
- Problem-Solving
- Decision-Making
- Great Telephone Etiquette
- Ability to manage multiple schedules within a practice
- Verbal Communication
References
Healthy Connections
Name: Ally - Practice Manager
Phone: Upon Employment
Ability to Achieve
Alona: Client Services Manager
Phone: Upon Employment
Timeline
Disability Support Worker
Ability To Achieve
05.2023 - Current
Client Care Administrator
Healthy Connections Clinical Psychology
02.2023 - Current
Administrative Assistant
Family Drug Support
07.2022 - 01.2023
Retail Assistant
GO VITA HEALTH Food Store
02.2022 - 06.2022
Diploma Of Health Science -
Torrens University Australia
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