Caitlin Lemmon
Port Pirie,SA
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
18
18
years of professional experience
Work History
Team Member
Woolworths
Port Pirie, SA
11.2009 - Current
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained positive working relationship with fellow staff and management.
- Participated in regular training sessions to improve product knowledge and service skills.
- Identified needs of customers promptly and efficiently.
Volunteer- Tourism Information Officer
Tourism and Arts Centre
Port Pirie, SA
09.2009 - 07.2011
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Team Member
KFC
Port Pirie, SA
06.2006 - 02.2010
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Attended staff meetings to stay updated on company policies and procedures.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School - Tourism, Business Studies, German And English
John Pirie Secondary School
Port Pirie, SA09-2009
Certificate 5 - Leadership And Management (BSB40520)
College For Adult Learning
Online Skills
- Complaint resolution
- Cash Handling
- Workplace Safety
- Customer Service
- Equipment Operation
- Cleaning
- Following Instructions
- Point of sale system
- Heavy Lifting
- Clear Communication
- Area and Facility Cleaning
- Collaboration and Teamwork
- Positive Attitude
- Problem-Solving
References
References available upon request.
Timeline
Team Member
Woolworths
11.2009 - Current
Volunteer- Tourism Information Officer
Tourism and Arts Centre
09.2009 - 07.2011
Team Member
KFC
06.2006 - 02.2010
High School - Tourism, Business Studies, German And English
John Pirie Secondary School
Certificate 5 - Leadership And Management (BSB40520)
College For Adult Learning
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