Summary
Overview
Work History
Education
Skills
Volunteer History
Personal Information
Certification
Languages
Timeline
Generic

Caitlin Maisey

Carlton

Summary

Experienced with providing excellent customer service and maintaining organised store environments. Uses product knowledge and effective communication to meet customer needs and satisfactions. Ability to work well with other team members, ensuring smooth operations and a positive shopping experience.

Desire to gain more experience in the working world, to further my understanding of store operations, customer / employee communications, and build strong relationships with those around me.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service/Retail Worker/Shift Supervisor

Golden Nugget Bakery
02.2019 - Current

This position included learning and improving in the following :

  • Supervising staff and securing the store after closing hours
  • Maintaining excellent customer service during rush hours (inc. families and children after school / during holidays)
  • Demonstrated strong communication skills when collaborating with other employees or assisting customers
  • Managing the coordination / procedures of the drive-thru store and the in-store cafe/ headset operations knowledge
  • Making and serving cafe beverages / menu items
  • Ordering / packaging / unpacking stock items
  • Computer skills (Microsoft office 365; various Windows versions, POS (Placing Orders in a System)


Cleaning Crew Member

Kerri and Brad Cleaning
07.2018 - 01.2019

Offered my assistance to a small cleaning business, with the following duties:

  • Large area cleaning responsibilities (inc. vacuuming, sanitising tables / chairs and washing windows)
  • Locking up classrooms / securing buildings
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied bins and transported rubbish to waste disposal areas.

Canteen Assistant/Cashier

KenKay Canteen
11.2017 - 01.2019

Helped a local sporting place with the following canteen duties:

  • Unpacking stock / stocking shelves neatly
  • Preparing food items / serving customers food and beverages
  • Customer service / Cashier register operations
  • Cleaning and sanitising tables and kitchen surfaces, as well as food handling items / tools

Education

Victorian Certificate of Education -

Damascus College
12.2022

Bachelor of Arts/Master of Teaching - secondary

Deakin University
03.2024

Skills

  • Customer service / assistance
  • Time management
  • Store cleaning / securing
  • Stock replenishment
  • Point of sale systems
  • Patience and empathy
  • Reliability and punctuality
  • Relationship building

Volunteer History

Miners Rest Primary School, 2013-2016

Duties included:

  • Greeting community members and volunteers
  • Helping out with sausage sizzles / working bees / Lion's Club member duties
  • Selling raffle tickets / announcing and handing out prizes


Personal Information

Date of Birth: 03/28/2004

Pronouns: She / Her

Certification

Responsible Service of Alcohol (RSA) certificate

Beginner Barista certificate (online course)

Languages

English
Native or Bilingual
Indonesian
Limited Working

Timeline

Customer Service/Retail Worker/Shift Supervisor

Golden Nugget Bakery
02.2019 - Current

Cleaning Crew Member

Kerri and Brad Cleaning
07.2018 - 01.2019

Canteen Assistant/Cashier

KenKay Canteen
11.2017 - 01.2019

Bachelor of Arts/Master of Teaching - secondary

Deakin University

Victorian Certificate of Education -

Damascus College
Caitlin Maisey