Caitlin Marshall
Fletcher,NSW
Summary
Driven to deliver top-tier results, excels at workflow optimization and quality assurance, while sustaining client relationships. Skilled in Microsoft Office and time management, excels in fast-paced environments, consistently meeting deadlines and exceeding expectations with a keen focus on attention to details and maintaining client confidentiality.
Overview
13
13
years of professional experience
Work History
Courier Contractor
Lycurgus Group
06.2024 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Maintained professional image while representing the company
- Sustained a self-managed schedule and a reliable standard for time management
Virtual Assistant
Thought Penny
01.2021 - 01.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed invoiced with Xero software
- Managed CRM input, exports and clean up.
- Utilised software for team collaboration such as Slack, Zoom and Asana
- Strong organisational skills and attention to detail was necessary
- Set own schedule and showed integrity and honesty when billing clients for time spent on tasks
Administrative Assistant
Heffron SMSF Services
01.2012 - 01.2019
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner
- Maintained files and filing, keeping sensitive information confidential
- Maintained database of client information with accuracy and attention to detail
- Served as a primary point of contact for facilitating operational and administrative inquiries
- Used Microsoft Office Suite to create and revise documents
- Proofread documents for grammar accuracy prior to submission
- Processed incoming mail and distributed to relevant departments or individuals
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Searched for information in company databases or online to answer questions or resolve problems
- Operated electronic mail systems and coordinated flow of information, internally, and with other organizations
- Learned to operate new office technologies as they were developed and implemented
Education
Bachelor of Psychological Science -
Newcastle University
01.2027
Skills
- Deadline-oriented
- Workflow optimisation
- Quality Assurance
- Database Management
- Information Security
- Internal Communications
- Client Relations
- Microsoft Office
- Multi-Line Telephones
- Document Management and Creation
- Time-Management
Hobbies
- Snowboarding
- Tennis
- Gardening
- Video Games
Timeline
Courier Contractor
Lycurgus Group
06.2024 - Current
Virtual Assistant
Thought Penny
01.2021 - 01.2021
Administrative Assistant
Heffron SMSF Services
01.2012 - 01.2019
Bachelor of Psychological Science -
Newcastle University
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