Caitlin McArthur
Ballarat,Australia
Summary
Compassionate disability support professional skilled in developing and executing personalized care plans. Proven ability to provide emotional support and promote community participation, significantly improving clients' quality of life through effective communication and dedicated assistance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Disability Support Worker
Simply helping
Ballarat, Vic
11.2025 - 08.2026
- Implemented individual care plans in collaboration with healthcare professionals.
- Developed and maintained supportive relationships with clients and their families.
- Delivered emotional support to individuals with physical or mental disabilities to foster resilience.
- Demonstrated empathy to build trust and rapport with clients.
- Provided support focused on enhancing clients' overall well-being.
- Assisted clients with daily living activities.
- Facilitated clear communication to enhance client understanding and support.
- Applied principles of dignity of risk to empower clients in decision-making.
- Coordinated social activities to encourage client engagement and strengthen community ties.
- Ensured a safe and clean environment for clients by following health guidelines.
- Transported and supported clients on outings and shopping.
- Guided clients in meal preparation and nutritional choices.
Casual Factory Worker
McCains Foods
Ballarat
01.2019 - 01.2024
- Machine operating skills in the packing room
- Food handling and preparing of ingredients needed for both dinner line and pizza line
- Resolved issues efficiently during shifts by applying problem-solving skills. and having to resolve issues on my own
- I have my chemical training for basic and full line cleaning
- Acquired diverse skills by working in various areas of the plant. from working throughout the plant and always working in different areas
- Collaborated with team members during scheduled shifts
- Working a range of all different shifts such as day shift, afternoon shift and night shifts. 8 hour shifts or 12 hour shifts
Residential Services Assistant
Ballarat Health Services
Ballarat
01.2017 - 01.2019
- Prepared and served meals for residents with different dietary requirements and needs
- General cleaning of residents' rooms, bathrooms, common areas and laundry
- Having great time management skills to complete all taskss to a high standard but sticking by a tight schedule
- Being responsible for the ordering of the next week's food order having to ensure there will be enough and that all dietary requirements and needs are met
- Demonstrated patience and understanding while providing care for elderly residents and those with special needs.
- Fostered personal relationships with residents to enhance their emotional well-being beyond work responsibilities.
- Gaining great patience and understanding for the elderly and those with needs
Trainee Sales Cadet
Ballarat Holden
Ballarat
01.2017 - 12.2017
- Delivered attentive customer service during peak hours.
- Delivered attentive customer service to enhance customer satisfaction
- Handled after hours customer service to assist clients.
- Collaborated with sales team to achieve collective goals while working independently on individual tasks
- Answered all incoming calls promptly and returned calls to customer enquiries
- Answered all incoming calls promptly and returned calls to customer inquiries
Food Attendee
Subway
01.2015 - 12.2016
- Opened and closed the store daily.
- Utilized stock knowledge to manage stock orders for both stores
- Took orders for catering and platters that were always prepared before time of pick up
- Prepared food for service during store opening and closing.
- Used my knowledge of stock to complete stock orders for both stores
- Processed catering and platter orders, ensuring timely preparation for pickup
- Led, supervised, and trained new staff members to ensure effective onboarding
- Maintained cleanliness and presentation of the store consistently.
- Oversaw inventory management for two stores.
Food Attendant
Seafood Bar and Grill
Queensland, Australia
01.2013 - 12.2013
Food Attendant
Buddha Burgers
Queensland, Australia
01.2013 - 12.2013
Volunteer Teacher's Aid
Ballarat
01.2013 - 12.2013
Child Care Assistant
Lake Gardens
01.2012 - 12.2012
Education
Certificate III - Individual Support Disability
GenU Training
03.2026 - 08.2026
BSB201 -
Communicate in the Workplace
BSB203 -
Work Effectively with Others
Certificate III - Hospitality
SIT40313
Year 10 -
Ballarat High School
Skills
- Individual care plans
- Disability support
- Daily living assistance
- Emotional support
- Nutritional guidance
- Client goal development
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Lifestyle support
- Resilience and stamina
- Customer service
- Positive reinforcement
Certification
- WWCC
NDIS screening clearance
VIC drivers licence
Car insurance
Vaccinated
Team Work
- Demonstrate excellent work ethic by following all policies and procedures.
- Display willingness and co-operation to all team members.
- Encourage, motivate and support all team members.
- Ability to successfully perform my duties effectively.
- Attentive listening to gain a good understanding of all situations.
Attributes
- Demonstrate flexibility, responsibility and self-motivation to work all required hours
- Display excellent presentation standards to support my workplace
- Ability to use initiative and take directions to support the team and workplace KPIs
- Demonstrate excellent interpersonal skills to and establish rapport with customers
- Demonstrate motivation to learn new skills and knowledge
- Ability to demonstrate effective time management and multi task skills to improve efficiency
References
References available upon request.
Timeline
Certificate III - Individual Support Disability
GenU Training
03.2026 - 08.2026
Disability Support Worker
Simply helping
11.2025 - 08.2026
Casual Factory Worker
McCains Foods
01.2019 - 01.2024
Residential Services Assistant
Ballarat Health Services
01.2017 - 01.2019
Trainee Sales Cadet
Ballarat Holden
01.2017 - 12.2017
Food Attendee
Subway
01.2015 - 12.2016
Food Attendant
Seafood Bar and Grill
01.2013 - 12.2013
Food Attendant
Buddha Burgers
01.2013 - 12.2013
Volunteer Teacher's Aid
01.2013 - 12.2013
Child Care Assistant
01.2012 - 12.2012
BSB201 -
Communicate in the Workplace
BSB203 -
Work Effectively with Others
Certificate III - Hospitality
SIT40313
Year 10 -
Ballarat High School