Caitlin McCahon
Rasmussen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
customer service
Brothers league club
03.2022 - Current
- Handling money
- Clean environment
- Problem solving on the spot
- Following instructions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Checkout Cashier
Coles Supermarket
08.2020 - 10.2021
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
Ryan Catholic College - Townsville
Kirwan, QLDSkills
- Issue and Complaint Resolution
- Multi-Line Telephone Operation
- Can work independently or in a group setting
- Speaking
- Cash Handling
- Cool Under Pressure
- Waiting Tables
- Prioritization
- Strong Analytical and Problem-Solving Skills
- Staff Training
Timeline
customer service
Brothers league club
03.2022 - Current
Checkout Cashier
Coles Supermarket
08.2020 - 10.2021
Ryan Catholic College - Townsville
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