Caitlin McCarthy
Carrum Downs,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Implementation Coordinator (Temporary Assignment)
TELUS Health
10.2023 - Current
- Coordinate trauma response support, onsite counselling and training workshops
- Assist with invoicing and data management
- Assist internal and external stakeholders
- Maintain and respond to email queries directed to shared inboxes
Customer Service Officer
Autoflo Pty Ltd
02.2023 - 08.2023
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Communicated with CEO on a daily basis to troubleshoot product related issues
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Branch Support Partner
Schindler Lifts Australia Pty Ltd
11.2021 - 02.2023
- Supported Branch Management, Project Managers and Service Leaders with customer correspondence
- Handled billing, invoicing and payment queries to resolution as primary contact
- Reviewed Kronos Reports for 300 field staff to ensure timesheets are complete and accurate
- Completed payroll spreadsheets and reports to required timeframes
- Raised Purchase Requisitions and Goods Receipted
Office Administrator
EBM RentCover
04.2021 - 09.2021
- Provided assistance to the Business Manager and Executive Assistant
- Coordinated office activities such as ordering supplies, arranging for catering events or conferences, or scheduling repair services for broken equipment
- Supported financial operations including invoices, billing and reporting
Purchase Requisition Coordinator
Coles Head Office (contracted Through WTP)
01.2018 - 02.2021
- Tracked, analysed, and reported on project expenditure and store activity
- Raised Purchase Requisitions in SAP
- Maintained relationships with project managers, Coles management, WTP management, and external stakeholders
Team Leader
Victory Corporate Serviced Office
01.2016 - 01.2018
- Mentored receptionists, including travelling interstate to support and train new staff at other locations
- Handled potential client enquiries via tours and meetings, acting as Assistant Floor Manager as required
- Worked with the team to develop strategies to help generate sales and improve customer service
Crew Member/Coffee Barista
McDonald's
06.2014 - 01.2016
- Delivered high quality customer service during high volume operations
- Resolved any customer complaints that may arise promptly and professionally
- Handled cash and credit transactions
Education
High School Diploma -
Noble Park Secondary College
Noble Park, VIC12.2013
Skills
- Data entry and database management
- Financial forecasting and analysis
- Research and reporting
- Proficient with a wide range of software systems including Microsoft Office, Nexus, SAP, Kronos, and ARC Console
- Excellent communication and networking abilities
- Strong organisation, prioritisation, and problem-solving skills
- Able to adapt quickly to new environments and quickly learn new skills
- Collaborative team member
Timeline
Implementation Coordinator (Temporary Assignment)
TELUS Health
10.2023 - Current
Customer Service Officer
Autoflo Pty Ltd
02.2023 - 08.2023
Branch Support Partner
Schindler Lifts Australia Pty Ltd
11.2021 - 02.2023
Office Administrator
EBM RentCover
04.2021 - 09.2021
Purchase Requisition Coordinator
Coles Head Office (contracted Through WTP)
01.2018 - 02.2021
Team Leader
Victory Corporate Serviced Office
01.2016 - 01.2018
Crew Member/Coffee Barista
McDonald's
06.2014 - 01.2016
High School Diploma -
Noble Park Secondary College
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