Caitlin McKenzie
Sippy Downs,QLD
Summary
I am a dedicated individual with a proven track record of excellence in both independent and team settings. My strong work ethic and commitment to excellence has been a key factor in my success in my Management and Leadership roles and my current role as an Account Manager. With a dynamic energy and a desire for continuous learning, I am constantly seeking ways to enhance my skills and knowledge. My goal is to apply my proven track record and passion for development to a career in Human Resources where I can drive growth, productivity and foster talent within an organisation
Overview
17
17
years of professional experience
Work History
BUSINESS SPECIALIST INTERNAL - ACCOUNT MANAGER
Officeworks
01.2022 - Current
- Manage up to 400 business customers and their accounts, and build long-term relationships to act as a trusted advisor assisting with their business needs and requirements
- Uncover growth opportunities through communication and building rapport with key decision makes of business account
- Proactively assist and provide solutions to managed customers for best customer experience
- Efficiently manage time in order to generate sales opportunities/build sales pipeline as well as everyday admin tasks
- Conduct data entry for various administrative tasks, maintaining confidentiality and data integrity
- Collaborate closely with internal stakeholders to achieve best outcome for business customers and Officeworks
- Proficient in and effectively use SAP, CRM and Salesforce to plan actively and gather customer insights
RETAIL STORE MANAGER
Officeworks
01.2015 - 01.2022
- Managed daily operations of a medium to large sized retail store, overseeing a team of 40+ employees while ensuring adherence to payroll policies and compliance with labour laws
- Administered payroll for all staff, utilising Kronos and DGS to ensure accurate and timely processing of employee pays, compensation and benefits
- Collaborated with HR to address employee inquiries regarding payroll, benefits, and compensation, fostering a positive work environment
- Assisted in the development and implementation of HR policies and procedures, providing guidance to employees regarding benefits, payroll, and company policies
- Assisted in the recruitment process including resume screening, interviewing, and onboarding of new employees
- Fostered a positive team culture by promoting open communication, collaboration, and conflict resolution, leading to a consistently high level of employee satisfaction
TEAM LEADER
Officeworks
03.2008 - 01.2015
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Bachelor of Business - Human Resources Management
James Cook University
QLD11-2016
Skills
- Store Manager HR Administration tasks: Employee onboarding, record maintenance, compliance with labor laws
- Communication: Excellent verbal and written communication skills, able to liaise effectively with employees and management
- Employee Relations: Strong background in managing employee relations issues and fostering a positive workplace culture
- Organisational Skills: Strong ability to prioritise tasks and manage time efficiently
- Data Management: Proficient in Kronos and DGS payroll software and Microsoft Office Suite
- Problem Solving: Capable of resolving employee issues and conflicts in a professional manner
- Training and Development: Assisting with employee training programs and performance evaluations
- Confidentiality: Strong commitment to maintaining the privacy of employee information
- Leadership & Team Management: Proven ability to lead, motivate, and develop teams to achieve organisational goals
Timeline
BUSINESS SPECIALIST INTERNAL - ACCOUNT MANAGER
Officeworks
01.2022 - Current
RETAIL STORE MANAGER
Officeworks
01.2015 - 01.2022
TEAM LEADER
Officeworks
03.2008 - 01.2015
Bachelor of Business - Human Resources Management
James Cook University
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