Caitlin Mc nally
Perth,Australia
Summary
Receptionist with a strong foundation in customer service and a proven track record of resolving complex queries efficiently. Recognized for enhancing client satisfaction and awarded for exceptional problem-solving skills, demonstrating advanced communication and organizational abilities. Eager to leverage time management and multitasking skills to contribute to a dynamic team environment.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
7
7
years of professional experience
Work History
Business owner
Chippy Tea
, Ireland
12.2021 - 03.2025
- Lead strategic business operations, develop market expansion plans, and drive innovation while fostering team growth and maintaining customer satisfaction
Customer service
Irish life health
, Ireland
06.2024 - 02.2025
- Resolved complex insurance queries, enhancing satisfaction with empathetic communication
- Reduced response times, improving client satisfaction through efficient service processes
- Awarded Customer Service of the Year for exceptional client support and problem-solving skills
- Managed staff schedules, ensuring optimal coverage and efficiency.
Factory worker
Simply Inish
, Ireland
06.2018 - 06.2023
- Efficiently packed food products, maintaining high quality standards.
- Accurately recorded food inventory, ensuring compliance with regulations.
- Maintained cleanliness in the work area, contributing to a safe environment.
- Adapted to fast-paced tasks, enhancing productivity and workflow.
- Collaborated with team members to meet production targets consistently.
- Streamlined production processes and maintained quality standards while operating machinery, reducing material waste and enhancing operational efficiency
- Executed precise quality control checks on manufactured products, ensuring compliance with safety regulations and maintaining high production standards
Education
Bachelor of Law degree LLB -
Atlantic technological Univeristy
Donegal, Ireland05.2024
Skills
- Time Management
- Team Collaboration
- Conflict Resolution
- Multitasking
- Organizational Skills
- Attention to Detail
- Safety compliance
- Communication skills
- Team collaboration
References
- Joseph Dohery, Simply inish, 00353868533699
- Claire Mc Laughin, Forward emphasis, info@forwardemphasis.com
Personal Information
- Date of Birth: 04/04/03
- Nationality: Irish
Tickets
- Articulated dump Truck
- White card
- Traffic Control – RIIWHS205E
- Traffic Management Implementation – RIIWHS302E
- Drivers licence
Timeline
Customer service
Irish life health
06.2024 - 02.2025
Business owner
Chippy Tea
12.2021 - 03.2025
Factory worker
Simply Inish
06.2018 - 06.2023
Bachelor of Law degree LLB -
Atlantic technological Univeristy