Caitlin Mernagh
Port Douglas ,Qld
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Committed to providing clients with the highest level of customer service. Results oriented and able to work in a high traffic and fast paced environment.
Overview
6
6
years of professional experience
Work History
Head Waiter
Hi Tide Restaurant
Port Douglas, Qld
10.2023 - Current
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Verified that all dishes served met quality standards.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Trained new waiters on food service procedures and customer service standards.
- Built relationships with regular customers through personalized service.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Provided assistance in resolving customer complaints in a professional manner.
- Greeted guests upon arrival and escorted them to their tables.
- Verified that all items ordered were delivered correctly to each table.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Trainer
Facegym
City of London
10.2022 - 09.2023
- Currently as a full time trainer in Selfridges.
- Enrolling into becoming a Coach as that includes brand ambassador, exposure & partnership, and buddy program.
- Build and Maintain long-lasting customer relationships, and recruit new customers on a daily basis.
- Deal tactfully with customer concerns, maintaining a professional attitude at all times.
- Meet or exceed sales goals.
- Make follow up phone calls, bookings, and send emails to customers.
- On my days not as a trainer or not a full column which is very rare I pick up all front of house responsibilities.
- Keep a tidy and presentable counter set up. Make sure that the linear, drawers, machines and POS materials are tidy and clean.
- In-store organization & implementation of events.
- Implement the merchandising guidelines.
- Flexible to work weekends, Bank Holidays and late shifts.
- Use accurately the Studio Software.
- Be an expert on Sales techniques (stop traffic, sit downs, cross selling).
- Expert on VIP events and home visits for many awards/Fashion week/brand events including high profile clients.
Head Waitress
Dukes Head, Young & Co
City of London
10.2021 - 09.2023
- Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.
- Worked well with other bar and restaurant staff.
- Maintained a clean and orderly bar and helping to maintain and stock the bar when necessary.
- Worked as a flexible server during overflow periods.
- Brought forth a welcoming and energetic spirit with a high level of customer service at all times.
- Head server at weddings and events.
- Worked as a committed team member to achieve the highest level of customer service with also helping to train new employees when needed.
- Adhered to all company rules and guidelines.
- Memorized orders and aimed to provide fast and quality service to all visitors.
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Clinic Coordinator
Therapie Clinic
City of London
01.2022 - 07.2022
- Received Laser hair removal theory training and hyrdafacial training.
- Collaborative working was important to ensure administrative tasks were handled properly.
- Worked one-on-one with clients to guarantee all of their needs were met.
- Making sure confidentiality and privacy of clients was vital.
- Oversaw the day to day operations of the clinic.
- Being a friendly and helpful first point of contact was crucial to create a positive and inviting salon atmosphere.
- Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.
- Handled extensive filing, bookkeeping, and scheduling.
- Remained flexible, punctual, and adaptable.
- Administered all payments and maintained organised financial records and receipts.
- Distributed and collected clients forms to be filed.
- Organised and maintained stock orders prior to shelving.
Supervisor
Fox hill Playbarn Ltd
03.2019 - 08.2021
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Identified and maximised sales opportunities, and increased customer retention rates.
- Handled food with sanitation and safety in mind.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Maintained a clean and organized kitchen environment.
- Oversaw all kitchen and food operations.
- Worked as a committed team member to achieve the highest level of customer service.
- Brought forth a welcoming and energetic spirit.
Education
Itec level 2/3 and CIDESCO -
Ray Cochrane Beauty School
City of London, Ireland09.2022
Skills
- Leadership
- Management
- Flexibility
- Adaptability
- Responsibility
- Reliability
- Critical Thinking
- Problem Solving
- Customer Support
- Customer Success
References
References available upon request
Languages
- English, Native speaker
- Irish, Very good command
Personal Information
- Date of Birth: 08/30/02
- Nationality: Irish
- Place of Birth: Ireland
Timeline
Head Waiter
Hi Tide Restaurant
10.2023 - Current
Trainer
Facegym
10.2022 - 09.2023
Clinic Coordinator
Therapie Clinic
01.2022 - 07.2022
Head Waitress
Dukes Head, Young & Co
10.2021 - 09.2023
Supervisor
Fox hill Playbarn Ltd
03.2019 - 08.2021
Itec level 2/3 and CIDESCO -
Ray Cochrane Beauty School