Caitlin Miller
1 Lowden Road, Greenfields,Australia
Summary
Results-oriented Retail Sales Supervisor with three years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.
Overview
13
13
years of professional experience
Work History
Retail Sales Supervisor
M&B Trade Centre
11.2021 - Current
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
Receptionist & Duty Manager
Heritage Resort Shark Bay
06.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Assistant
Kmart
07.2011 - 06.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Education
High School Diploma -
John Tonkin College
Mandurah 11.2014
Skills
- Sales expertise
- Goals and performance
- Customer Relationship Building
- Systems and software expertise
- Relationship building and management
- Cash handling oversight
- Inventory Management
- Administrative Documentation
- Interpersonal Communication
- Problem-Solving
- Store maintenance
References
Amy Hitchcock - Previous 2IC M&B Trade Centre Building Products
0477 027 757
Sarah Cull - Receptionist & Duty Manager at Heritage Resort Shark Bay
0452 576 896
Timeline
Retail Sales Supervisor
M&B Trade Centre
11.2021 - Current
Receptionist & Duty Manager
Heritage Resort Shark Bay
06.2021 - 11.2021
Sales Assistant
Kmart
07.2011 - 06.2021
High School Diploma -
John Tonkin College
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