Caitlin Moore
Boondall,Australia
Summary
Organized and dedicated administrative professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks. Demonstrates a self-motivated work ethic and performs effectively in both independent and team environments. Excellent organizational and communication skills contribute to seamless office management.
Overview
8
8
years of professional experience
Work History
Operations Officer
RACQ
01.2023 - Current
- Provide day-to-day administrative support to the direct team, department heads and the broader department, through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed daily payment processing and related financial documents, as well as create monthly reporting to external stakeholders containing departments KPI's and commentary.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Coordinated bookings for events and meetings, as well as manage both personal and training calendars.
- Managed departments Integrated Management System, holding all processes and procedures, team communications, meeting minutes and training documents.
Member Engagement Consultant
RACQ
02.2019 - 01.2023
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified upselling opportunities to increase revenue generation.
Casual employment
Bettys Burgers & Concrete Co.
11.2017 - 12.2018
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
Christmas Casual Employment
Cotton On
12.2016 - 01.2017
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
Education
Queensland Certificate of Education -
Aviation High School
Brisbane, QLD12.2017
Certificate IV in Crime and Justice -
TAFE Queensland
QLD11.2017
Skills
- Administrative Support
- Payroll and budgeting
- Documentation and control
- Calendar Management
- Database Management
- Policy and procedure modification
- Meeting Support
- Document Preparation
- Reporting skills
Timeline
Operations Officer
RACQ
01.2023 - Current
Member Engagement Consultant
RACQ
02.2019 - 01.2023
Casual employment
Bettys Burgers & Concrete Co.
11.2017 - 12.2018
Christmas Casual Employment
Cotton On
12.2016 - 01.2017
Queensland Certificate of Education -
Aviation High School
Certificate IV in Crime and Justice -
TAFE Queensland
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