Caitlin Muniz
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Front of House Supervisor /Cafe Barista
RAFFERTY'S CAFE
CLEVELAND , QLD
10.2023 - Current
- Resolved customer complaints in a professional manner.
- Developed strategies to improve the efficiency of front-of-house operations.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Assisted with ordering supplies and equipment necessary for daily operations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Coached and developed team members to support employee growth and development.
- Handled complaints, settled disputes and resolved customer conflicts.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Greeted customers and took orders in a friendly and professional manner.
- Maintained and operated coffee roasting equipment, including grinders and bean hoppers.
- Assisted with training new employees on proper use of equipment and safety protocols.
Barista
CREMA ESPRESSO CAFÉ – CAPALABA
CAPALABA, QLD
04.2023 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained calm demeanor during high-volume periods and special events.
Beauty Advisor
PRICELINE PHARMACY
MOUNT GRAVATT, QLD
11.2022 - 03.2023
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store and established friendly relationships with them.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
Front of House Staff Member
MR DO’S VIETNAMESE STREET FOOD
Carindale , QLD
06.2022 - 11.2022
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Assisted with food preparation tasks as needed.
- Resolved customer complaints promptly and professionally.
- Informed customers of daily specials and promotions available at the restaurant.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Handled cash register transactions for both dine-in and take-out orders.
- Monitored dining room activity to ensure all guests had a positive experience.
Front of House Staff Member
YEATEN FISH AND CHIPS SHOP
Belmont , QLD
03.2020 - 06.2020
- Greeted customers and answered questions about menu items.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Assisted with food preparation tasks as needed.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about take-out orders or reservations.
Education
International Baccalaureate -
QUEENSLAND ACADEMY FOR CREATIVE INDUSTRIES
Kelvin Grove, QLD11-2021
Skills
- Confident
- Motivated
- Eager to learn and develop!
- Passionate
- Moldable
- Reliable and hardworking
Languages
Spanish
Limited
Manderin
Full Professional
Timeline
Front of House Supervisor /Cafe Barista
RAFFERTY'S CAFE
10.2023 - Current
Barista
CREMA ESPRESSO CAFÉ – CAPALABA
04.2023 - 08.2023
Beauty Advisor
PRICELINE PHARMACY
11.2022 - 03.2023
Front of House Staff Member
MR DO’S VIETNAMESE STREET FOOD
06.2022 - 11.2022
Front of House Staff Member
YEATEN FISH AND CHIPS SHOP
03.2020 - 06.2020
International Baccalaureate -
QUEENSLAND ACADEMY FOR CREATIVE INDUSTRIES
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