Caitlin Nunan
Lara,VIC
Summary
Dedicated, enthusiastic and hardworking individual with a strong work ethic and an unwavering commitment to excellence, seeking to leverage a background in customer service and a genuine eagerness to learn in a new direction.
Knowledgeable customer service professional committed to ensuring client satisfaction by providing exceptional service, all while continuously expanding my skill set to meet and exceed the demands of whichever role presented with.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Boss Burger Co
12.2020 - Current
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction
- Answered customers' questions, recommended items, and recorded order information
- Established a welcoming atmosphere by greeting each guest warmly
- Maintain clean and organised work area, ensuring a safe and sanitary environment for customers and staff
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently
- Promoted upselling initiatives that increased average order values and boosted overall sales revenue
- Demonstrated knowledge of menu items and corresponding ingredients
Barista Shift Lead
McDonald's Restaurant
10.2015 - Current
- Open the McCafe every weekday to set things up for the day while operating under the busy and stressful hours of the early morning rush.
- Handle and resolve customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorised ingredients and recipes for wide variety specialty McCafe drinks.
- Keep the cafe and surrounding stations restocked and cleaned to high standards.
- Trained, scheduled, and supervised other McCafe staff to maintain and uphold customer satisfaction, store policies and optimise staffing patterns.
Education
Certificate IV - Beauty Therapy
The Gordon
Geelong, VIC11.2019
Year 12 -
Lara Secondary School
Lara, VIC11.2018
Skills
- Strong verbal communication
- Customer service focused
- Attention to detail
- Professionalism
- Time Management
- Multi-tasking
- Attentiveness
- Phone Etiquette
Timeline
FOH Team Member
Boss Burger Co
12.2020 - Current
Barista Shift Lead
McDonald's Restaurant
10.2015 - Current
Certificate IV - Beauty Therapy
The Gordon
Year 12 -
Lara Secondary School
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