Caitlin O’Connor
Ropes Crossing,Australia
Summary
I am a conscientious, reliable, and hard working 25-year-old. I have been in the work force since 2016. I am versatile and able to adapt to various settings. As a motivated individual I am willing to take on a variety of tasks and responsibilities and use every opportunity to further build on my skills. After graduating Year 12 at Plumpton High school in 2017, I have had a variety of casual employment within the food and service industries. I have good communication and interpersonal skills and relate well to customers, colleagues, and my employers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
corporate boxes and events host and bartender
Merivale
09.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
corporate boxes and events host
Panthers Rugby League Club
02.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Bartender
Clarendon Tavern
09.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Assistant Store Manager
Williams Shoe Store
08.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
restaurant manager
Zambrero
09.2019 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
corporate boxes and events host
Mandjar Services
04.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
casual
Parasite Charcoal Chicken
09.2018 - 09.2019
casual
Subway
03.2018 - 07.2018
casual
Sydney Royal Easter Show and Hawkesbury Show
03.2018 - 04.2018
Christmas casual
JD Sports
11.2017 - 01.2018
Christmas casual
Colette by Colette Hayman
11.2016 - 01.2017
Education
Year 12 graduate - English studies, Food Technology, Personal Development Health & Physical Education (PDHPE), Sports, Lifestyle & Recreation (SLR), Photography
Plumpton high school
NSW01.2017
Skills
- Communication
- Teamwork
- Persistence
- Personal responsibility
- Emotional intelligence
- Time management
- Leadership
- Food handling and preparation
Certification
- Full driver’s license
- Responsible Service Of Alcohol (RSA)
- Responsible Service Conduct Of Gambling (RCG)
- Food Safety Supervisor
Timeline
Bartender
Clarendon Tavern
09.2024 - 03.2025
Assistant Store Manager
Williams Shoe Store
08.2024 - 11.2024
corporate boxes and events host and bartender
Merivale
09.2022 - Current
corporate boxes and events host
Mandjar Services
04.2022 - 10.2023
corporate boxes and events host
Panthers Rugby League Club
02.2022 - Current
restaurant manager
Zambrero
09.2019 - 07.2024
casual
Parasite Charcoal Chicken
09.2018 - 09.2019
casual
Subway
03.2018 - 07.2018
casual
Sydney Royal Easter Show and Hawkesbury Show
03.2018 - 04.2018
Christmas casual
JD Sports
11.2017 - 01.2018
Christmas casual
Colette by Colette Hayman
11.2016 - 01.2017
Year 12 graduate - English studies, Food Technology, Personal Development Health & Physical Education (PDHPE), Sports, Lifestyle & Recreation (SLR), Photography
Plumpton high school