Caitlin O’Hara
Geelong,VIC
Summary
I am currently studying Individual Support in Ageing and Disability at Kirana College, which commenced in April 2024. I consider myself to be a diligent and empathetic person that offers person-centred support to those who may require assistance due to ageing, disability , or other circumstance.
With a background in customer service, I have the proven ability to manage daily tasks efficiently while ensuring high levels of customer satisfaction. Demonstrated skills in multitasking and completing allocated assignments to meet customer demand and quality expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Worker
Willow Tree Cafe
01.2024 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
Warehouse Worker
Cotton On Group
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Assisted in receiving, stocking and distribution of merchandise.
- Worked effectively in fast-paced environments.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Consistently lifted materials weighing as much as [Number] pounds.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Disability Support Worker
NDIS Support Work
01.2022 - Current
- Company Overview: (disability support work)
- I work with one client one on one and assist them with duties that they need done
- It requires patience and good social skills
- I enjoy this type of one on one work because it allows me to build a strong relationship with my client
- (disability support work)
- Drove clients safely to social activities and appointments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Administrative Assistant
Fresh Kustoms
01.2023 - 01.2024
- Company Overview: (Fresh Kustoms is a car repair shop specifically for (vintage) volkswagon cars)
- This Job has required me to tap into a whole new set of skills
- As I have never worked within an 'office job' nor a car repair shop
- I have thoroughly enjoyed my time working here because I have gained extensive knowledge on different computer programs, creating a website, bookkeeping and slowly gaining knowledge about cars
- (Fresh Kustoms is a car repair shop specifically for (vintage) volkswagon cars)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Cafe Worker
Cafe 3225/Yard58
12.2021 - 01.2024
- This Job taught me to be able to adapt tremendously, as the employment required me to work at two cafes
- Learning the ropes of both cafes and the way they operate
- I was able to learn very quickly and now can confidently work at both
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Wait Staff Member
Suma Park
01.2019 - 01.2024
- Company Overview: (Wedding/Function Venue)
- This job required me to use my previously learnt skills but apply them in a very different high intense situation
- At this Job, I was highly capable of being friendly with the guests and engaging with them in a different setting due to handing around drinks and tappers
- (Wedding/Function Venue)
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Plated
01.2019 - 01.2020
- Company Overview: (Cafe)
- This job required me to learn and use various skills such as - table service, running food and coffee, clearing tables, food and money handling, and general customer service
- (Cafe)
IGA
03.2017 - 01.2018
- At IGA I was required to stack shelves, working predominantly in the fresh produce section
- I had to learn new skills such as - wrapping fruit, stacking shelves, greeting customers, and learning new things about the produce as well as its location to ensure if asked about it by a client I could assist them
- During my time at IGA (it was my first job), I learned to work well independently as well as in a team
- Throughout the summer the work was very fast-paced so I learned the ability to work in stressful situations
Education
Certificate III - Individual Support Ageing And Disability
Kirana Colleges
Online03-2025
VCE - Physical Education, Psychology, Food studies, English, General Mathematics, Religious Education
Saint Ignatius College
01.2021
Skills
- Quick Learner
- Eager to learn
- Enthusiastic
- Leadership
- Dedicated & Empathetic
- Perseverance
- Motivated
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Attention to Detail
- Punctual and Reliable
- Computer Skills
- Time Management
- Product presentation
References
Barrie Provan, Suma Park, 0418532657, info@sumapark.com.au
Certification
- Responsible Serving of Alcohol
- Food Handling Safety
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Enjoy participating in all activities for overall physical and mental well-being
- Mindfulness Practices
- Documenting and sharing travel experiences
- Crafting and DIY Projects
- Drawing and Painting
- Volunteer Work
Timeline
Cafe Worker
Willow Tree Cafe
01.2024 - Current
Warehouse Worker
Cotton On Group
10.2023 - Current
Administrative Assistant
Fresh Kustoms
01.2023 - 01.2024
Disability Support Worker
NDIS Support Work
01.2022 - Current
Cafe Worker
Cafe 3225/Yard58
12.2021 - 01.2024
Wait Staff Member
Suma Park
01.2019 - 01.2024
Plated
01.2019 - 01.2020
IGA
03.2017 - 01.2018
- Responsible Serving of Alcohol
- Food Handling Safety
Certificate III - Individual Support Ageing And Disability
Kirana Colleges
VCE - Physical Education, Psychology, Food studies, English, General Mathematics, Religious Education
Saint Ignatius College
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