Caitlin Oliver
Googong
Summary
Learning and Development support professional with comprehensive understanding of administrative and customer service tasks, delivering reliable assistance and improving team efficiency. Known for fostering collaborative environments and adapting to changing needs. Skilled in multitasking and conflict resolution, valued for reliability and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Learning & Development Support Officer
Queanbeyan Palerang
04.2024 - Current
- Enhanced team productivity, providing guidance and assistance to Team Leader Learning & Development.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Enhanced employee opportunities by implementing comprehensive training programs.
- Partnered with external vendors to provide specialized training courses tailored to company needs.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Organised engaging workshops and seminars, promoting a culture of continuous learning within the organization.
Bar Tender/ Waitress
Royal Hotel
08.2023 - Current
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Trainee Administration Officer
Queanbeyan Palerang Regional Council
10.2023 - 04.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Ensured accuracy of financial records by reconciling invoices, processing payments, and tracking expenses.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Gaming Supervisor
Campbell & George
03.2023 - 06.2023
- Provide, demonstrate and promote customer service.
- Ensure the smooth operation of the wagering and/or electronic gaming terminals.
- Maintain the cleanliness of the bar and surrounding areas.
- Operate the till and coordinate takings during shifts.
- Provide full gaming floor operational service when on shift.
- Assist to ensure venue is totally compliant with all current and relevant legislation.
- Trouble shoot systems and software if and when required.
- Upwards of $100,000 money handling.
Bar Tender/Waitress
Campbell & George
04.2022 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Tender/Waitress
Gorman & Co
07.2020 - 04.2022
- Reset tables between guests, refilled condiments and wipe down surfaces.
- Relayed orders and special requests to chefs.
- Respond quickly to customer concerns and escalated major issues to management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Neatly sliced and pitted fruit for garnishment.
Education
High School Diploma -
Erindale College
Wanniassa, ACT12.2021
Skills
- Teamwork and Collaboration
- Office Administration
- Flexible Schedule
- Work Planning and Prioritization
- Relationship Building
- Excellent Communication
- Organization and Time Management
- Active Listening
Certification
- NSW, RSA
- NSW, RCG
- ACT, Working With Vulnerable Peoples Card
- Currently Completing, Cert IV in Business
Timeline
Learning & Development Support Officer
Queanbeyan Palerang
04.2024 - Current
Trainee Administration Officer
Queanbeyan Palerang Regional Council
10.2023 - 04.2024
Bar Tender/ Waitress
Royal Hotel
08.2023 - Current
Gaming Supervisor
Campbell & George
03.2023 - 06.2023
Bar Tender/Waitress
Campbell & George
04.2022 - 03.2023
Bar Tender/Waitress
Gorman & Co
07.2020 - 04.2022
High School Diploma -
Erindale College
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